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RBS850 wired backhaul poor connectivity
Hi, I have an ORBI RBR850(router) and two ORBI RBS850(satellites). However, I am having huge problems with internet stability. I will try to describe it in as much detail as possible. I have a fi...
- - what other wired devices do you have connected to the router or the satellites?
- Please test to make router forget any wireless pairing with satellite 1. Disconnect the cable and in the web GUI (orbilogin.com) under “attached devices “ when you see the satellite marked as offline and you see a “Disconnect” button beside, click the Disconnect button to forget the pairing. Then do a factory reset for the satellite. Now never press the sync button without the cable being connected between router and satellite 1. Now connect the cable and press the sync buttons on both the router and the satellite. This way you have the router only paired on the wired backhaul. I had similar issues some time ago and that was the only work around to fix it.
Please also make sure that you have the latest firmware 4.6.9.11
When you switched the satellites, you had the exact same issue of the hardwired satellite having issues?
Yes, same issue.
Any chance you have another ethernet cable sitting around you could test?
Not as long as this one I'm using now, I've used others to test as well but the problem remains.
Is the satellite hardwired directly into the router or does it run through a switch?
Connected directly to the ORBI router.
Sometimes it also seems like the satellite is making a wireless connection to the router instead of wired, but the satellite is too far from the router (25meters/80feet) I think?
- what other wired devices do you have connected to the router or the satellites?
- Please test to make router forget any wireless pairing with satellite 1. Disconnect the cable and in the web GUI (orbilogin.com) under “attached devices “ when you see the satellite marked as offline and you see a “Disconnect” button beside, click the Disconnect button to forget the pairing. Then do a factory reset for the satellite. Now never press the sync button without the cable being connected between router and satellite 1. Now connect the cable and press the sync buttons on both the router and the satellite. This way you have the router only paired on the wired backhaul. I had similar issues some time ago and that was the only work around to fix it.
Please also make sure that you have the latest firmware 4.6.9.11
- Please test to make router forget any wireless pairing with satellite 1. Disconnect the cable and in the web GUI (orbilogin.com) under “attached devices “ when you see the satellite marked as offline and you see a “Disconnect” button beside, click the Disconnect button to forget the pairing. Then do a factory reset for the satellite. Now never press the sync button without the cable being connected between router and satellite 1. Now connect the cable and press the sync buttons on both the router and the satellite. This way you have the router only paired on the wired backhaul. I had similar issues some time ago and that was the only work around to fix it.
Please also make sure that you have the latest firmware 4.6.9.11
Hi ekhalil, thank you for your response.
No other devices are wired to either the router or the satellite.
I'm going to try your solution tonight, I'll let you know if there is any improvement. Thank you in advance!
An additional question, did you set the RBR as a router or AP? Or does it not matter in this case?
ekhalil I did exactly as you described and the internet has been stable ever since. (So far, so good!) I think it has been the solution! Thank you very much for the solution and the effort!👍
Glad that this helped. I hope it will stay stable and you will enjoy a good wifi network!
Blanca_O, this issue was there a long time ago and it seems it's now coming back in the latest firmware releases. The issue likely happens because of loops when the setup has both wired and wireless backhaul. Appreciate it if you can have a look into this.