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Forum Discussion
tcavin
Oct 03, 2024Aspirant
Re: RGR850 shows empty device and satellite list...
Hi everyone, I have the same problem, with an empty list of devices and satellites I followed this thread, factory reset the router... It solved my problem at the beginning, when there were few d...
- Oct 03, 2024
Thx FURRYe38 for your help
Here answers to your question :
Firmware : V7.2.6.31_5.0.24
ISP Modem : Freebox Delta (Free) - FYI Orbi is in Router mode and set as the DMZ of the Freebox Delta to avoid double NAT.
After further investigations, I think I've found what was the problem :
The device with no name had in fact this name : or <0x03>
It's an Eve Energy Strip and I d'ont really know why it's set like that
> After renaming this device, my device list is now loaded correctly ! On the web and on mobile App
Hope It could help other users with this kind of strange behavior
Thx for the MAC Address randomizers tips
FURRYe38
Oct 03, 2024Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
tcavin
Oct 03, 2024Aspirant
Thx FURRYe38 for your help
Here answers to your question :
Firmware : V7.2.6.31_5.0.24
ISP Modem : Freebox Delta (Free) - FYI Orbi is in Router mode and set as the DMZ of the Freebox Delta to avoid double NAT.
After further investigations, I think I've found what was the problem :
The device with no name had in fact this name : or <0x03>
It's an Eve Energy Strip and I d'ont really know why it's set like that
> After renaming this device, my device list is now loaded correctly ! On the web and on mobile App
Hope It could help other users with this kind of strange behavior
Thx for the MAC Address randomizers tips
- FURRYe38Oct 03, 2024Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡