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Forum Discussion

SKEN57's avatar
SKEN57
Aspirant
Dec 27, 2021

Unable to cast via RBS750

I have recently switched over to an RBR750/RBS750 wifi 6 network. Previously had no issues casting to Chromecast or to Samsung TV. Now can't cast to either via the satelittes but can with just the ro...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jan 04, 2022
SKEN57 wrote:

Logged about a week ago, still awaiting a resolution.

Does "logged" mean:

  • The initial post on the community forum, or
  • Contacted Netgear support

 

SKEN57's avatar
SKEN57
Aspirant
Jan 04, 2022

Logged a support request, I have ProSupport, so would like to think they are busy working on this.

CrimpOn wrote:
SKEN57 wrote:

Logged about a week ago, still awaiting a resolution.

Does "logged" mean:

  • The initial post on the community forum, or
  • Contacted Netgear support

 

 

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jan 04, 2022
    SKEN57 wrote:

    Logged a support request, I have ProSupport, so would like to think they are busy working on this.

    Certainly not an incentive to pay for Pro Support.  It could have been assigned to someone who is on holiday, sick, left, or has moved on to other problems and is hoping this one has "gone away."  The "squeeky wheel" gets more attention.