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Forum Discussion
Solved
Registration issue
I installed Orbi RBK353 today and during the automated process, I scanned the Router code and got a message that the product is registered. However, it is not showing in my purchases. Called Netgear ...
devdeep wrote:Nope. Says the product is registered by someone else! Have sent another email to Netgear customer services. Let us see.
Ok. Still suspect there are multiple Netgear accounts (primary index is the email address) involved by accident in the App.
devdeep wrote:Send them an email and no response either!
Sending PM to Netgear moderators is about the last resort attempt of what we can suggest. Keep in mind it's not email, it's a PM on a community system, there is no granted service coverage, no forwarding or out-of-office, ... most of us (if not all) don't know anything about their work schedule.
