NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Regular network dropouts, but Orbi speed test claims everything is fine
Regularly, on the order of once a day or so, I'll lose my Internet connection from all my clients, wired or wireless. I would blame my ISP, except that if I go to the Orbi app and run a speed test, i...
aaronsher wrote:
Does the router have any kind of logs that are available to me?
Yes, the Orbi router maintains a primitive log file that includes some useful information (and a lot
of mostly worthless drivel).
On the Orbi web interface (http://orbilogin.net) log in using the administrative credentials which were set up when the router was originally configured (user name "admin", plus the admin password - not the WiFi password).
Navigate to the Advanced Tab, Administration Menu, and select Logs.
I searched several logs and found lines such as these:
[Internet connected] IP address: ###.###.112.236, Friday, May 27, 2022 10:27:30
...
[Internet disconnected] Friday, May 27, 2022 10:27:16
This indicates that back in May the router "lost connection" and then regained it a few seconds later.
I should add that my Orbi regularly goes months without losing connection. When I reboot the router, the log typically shows messages like these:
[Internet connected] IP address: ###.###.112.236, Monday, August 22, 2022 23:43:17
[Initialized, firmware version: V2.7.4.24] Monday, August 22, 2022 23:43:16
I rebooted my router when it happened earlier, and it looks like that purged the logs, so at least for now there's nothing useful in there.
I recommend you update the system as well:
What is the model# of the Internet Service Providers ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.The ONT has no obvious model number. It says "MRev: 02", "MGF: MONTH: 03", and "YEAR: 2019" for whatever that's worth. It also says "I-211M-L", which could conceivably be a model number or it could just be gibberish. The cable between them is quite short, like 18 inches, though I'd have to go look at it to see if it's Cat6.
I-211M-L would be the model #
aaronsher wrote:
I rebooted my router when it happened earlier, and it looks like that purged the logs, so at least for now there's nothing useful in there.
This is correct (and annoying). Rebooting the router clears the log file which is kept in volatile memory rather than written to storage somewhere.
FURRYe38 is correct that there are documented issues with the log for some models of the AX product. It might be worth a couple of minutes to check whether your router exhibits those issues.
