NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Remote reboot RBR750
I have an RBR750 and an RBS750 At some point this evening, the RBR stopped acting as a wireless AP It still has an IP, and can be pinged - but the web UI returns a code 500 error I'm remo...
If you have Orbi app connected over Anywhere Access, you can use Orbi app to reboot the RBR.
If not, you'll need someone on site to power cycle the RBR OFF for 15 seconds then back ON.
What Firmware version is loaded on the system?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a factory reset and setup from scratch been performed since last FW update?
Ok.
I managed to get a power cycle done.
The unit came back up, with a new IP address, but is still giving a 500 error.
I can't do any more diagnostics until I am back home, likely in a few days. I haven't instigated a firmware update recently, but it is possible one was applied automatically I suppose some time yesterday....?
The satellite came up fine, and is running V7.2.6.31
The RBR is working in AP mode, not as a router, but that has been the case for months
what is giving you the error?
Trying to figure out exactly what you're trying to do and attempting to do with the remote access
- Hi
The error comes when attempting to access the web interface
It started on the 26th whilst I was away, and has persisted over a power cycle.
The symptoms are that no wireless devices can use it as an AP
I can't work out what could have triggered it, though I should have local access later this coming weekend. However, since a power cycle hasn't fixed it it feels like a factory reset may be needed....
Might set your host router to give a IP address reservation for the RBR in AP mode so the IP address doesn't change.
v.31 FW has known problems that users have been posting about since it first appeared. We've been recommending users to revert back to v.21 on the RBS and RBR as it's most stable to date FW.
I'll see what I can manage when home
Given the unit exists to some extent - I can ping it, and call the speedtest URL, can I revert the firmware...? Or will I need to reset it completely first?
