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Forum Discussion
Router stopped working for no reason
This morning, I noticed Wifi AND direct Ethernet connections had no internet access from my RBRE960 router. I checked the Xfinity app, it said the modem was online and fine. There was nothing in the ...
How many days was it online before this happened this morning? Only thing I can think of is enable debug logging on the RBR at start up and if it happens again, see if you can save off the logs.
To answer everyone's questions:
FURRYe38 I submitted a support ticket!
How many days was it online before this happened this morning? 7+
Only thing I can think of is enable debug logging on the RBR at start up and if it happens again, see if you can save off the logs. ---> I couldn't access either the router admin web page or any running lan/wan capture logs when it happened. So that probably won't be useful.
CrimpOn I could not get access to the debug page - I tried that. The network was completely down!
Ok, Ya hoping that NG can figure this out. Should not happen. Only thing I can think of is you've seen odd behaviors since you installed the XS series switch. 🤔
It could also be related to higher speeds - I used to be 1GB now it's 2GB. Probably not a ton of customers running at that speed on Comcast (which they have clearly had challenges with). Also, if they can't/don't test a ton of long-term issues, that would fit in - it ran perfectly for 7+ days.
