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Forum Discussion
Router stopped working for no reason
This morning, I noticed Wifi AND direct Ethernet connections had no internet access from my RBRE960 router. I checked the Xfinity app, it said the modem was online and fine. There was nothing in the ...
donawalt wrote:
I noticed the router's log file has been cleared from when I power cycled it. That's not normal, right?
Yes, this is what happens when the router is restarted. It certainly is not what customers want to happen, but it is what happens.
There is a "debug" page which contains additional information about the router status, including an option to save information to a file. http://orbilogin.net/debug.htm If this happens again, before restarting the router, you could connect to the debug page and save the current contents of the file to a computer. Restarting the router clears this file as well as the regular log file.
Unfortunately, there appears to be no published information about how to interpret the debug file. With the 90 day period of 'complimentary support' being (literally) 90 days, most customers find that Netgear support wants them to purchase a support contract ($$$) before they can open a conversation.