NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Router won’t connect to verified internet connectio
I am trying to set up an RBR660 router. After connecting to the ISP modem, it keeps saying “no internet connection detected” even though 1) cables are all working properly (tested with other device); ...
What happens if you power OFF The RBR and RBS for 1 minute, then back on with the RBR first, then about 30 seconds later, power ON one RBS at a time. Does the RBS connect and show up in the WEB UI? Might bring the RBS to same room as RBR to check this...
Do they appear in Orbi app at all?If they don't, you might disconnect the RBR from the ISP service.
Change the RBR back to 192.168.1.1 and apply the change and let the system reboot. May need to power cycle the RBS as well here. Then give about 10 minutes, check the RBRs web page for RBS. They should appear in the WEB UI. If they do either change the RBR back to 192.168.4.1 or try 192.168.0.1. I've always used .0.1 and everything has worked on this submet.
I tried one more thing: I turned off wifi on my computer and connected it to the satellite via ethernet. When I went to the orbi admin panel (192.168.4.1), it showed me all of the same info on the router, meaning that the satellite is connected to the router via wifi and acting as a bridge, but I still don't see its Mac address or satellite IP on the Attached Devices page (as per the screenshot on the previous screen). Any ideas on this?
What happens if you power OFF The RBR and RBS for 1 minute, then back on with the RBR first, then about 30 seconds later, power ON one RBS at a time. Does the RBS connect and show up in the WEB UI? Might bring the RBS to same room as RBR to check this...
Do they appear in Orbi app at all?
If they don't, you might disconnect the RBR from the ISP service.
Change the RBR back to 192.168.1.1 and apply the change and let the system reboot. May need to power cycle the RBS as well here. Then give about 10 minutes, check the RBRs web page for RBS. They should appear in the WEB UI. If they do either change the RBR back to 192.168.4.1 or try 192.168.0.1. I've always used .0.1 and everything has worked on this submet.
Thanks - will change to 1.1 after trying the power cycles as you suggest as I don’t think the issue with the ISP had anything to do with the subnet - am fairly confident that it was some strange configuration they had on my particular modem/GPON, as I took the RBR to another location with network also powered by same ISP, and it connected to internet without issue, and I believe they saw the settings on their modem in the second location and updated the settings on their modem in my home/original location. So will do following:
1) power cycles
2) change to 1.1 while not been connected to ISP
3) power cycle the RBSs 1 by 1
4) if they connect, will connect back to ISP on 1.1 to see if there are any issues
5) if issues, will try 0.1
thanks again!
p.s: the Orbi app and Orbi browser-based admin give conflicting instructions on how to connect satellites, which added to the confusion all day today as I tried to sync the RBSs
Let us know how it goes.
- The first power cycle approach worked! Now both satellites show up, and are even auto daisy-chained as main router is in one end of house, and needed to extend network to their end of house. There’s a bit of loss for devices connected to the second satellite, but totally acceptable. Thanks again for all of your help!
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡