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Forum Discussion
Satelite is not adding or staying active
I bought the ORBI wifi 6 system last year and must say not happy anymore. The system was working until about 6 months ago. Many issues I am seeing. I am on Fiber internet and wired speed I am getting...
The problem is most likely that one satellite remains on version 4 firmware while the router and other satellite have been updated to the latest (version 7.2.6.31) firmware. The first step is to update that satellite firmware.
Thank you but please note that I tried to update the firmware few times. It will just not allow me. I just looked at Netgear support https://www.netgear.com/support/product/rbs350/#download and it says current version is 4.4.1.29 but when I log in to the router, it says version 4.6
Someone needs to update the documentation on Netgear website.
I will try to run a new firmware update again but don't think it will work. I did try few months ago. It just says invalid file or some crap. Sorry< I am just frustrated with this device altogether.
You have RBS350s connected which are not compatible. These are appart of the RBK650 series SKU. You'll need to downgrade the RBS750 back to v4 FW to get the RBS250s to work. NG hasn't updated the 350's to support v7 FW and not sure if they are going to. If you have a RBS750 as well, this will need to be downgraded back to v4 as well FIRST, then the RBR.
Or remove the RBS350 and find you another RBS750 for any additonal wifi converage needs and keep v7 FW on the RBR and other RBS750.
For a 4400 sq ft home, the RBR and just one RBS750 should work for you. Maybe a 2nd RBS750 and set the power settings to 50% to help with too much wifi over lap.
Hello, I am seeing 2 different firmware version on my satellites. One of them says V7.2.6.31 while the other says V4.6.14.3. When I click "CHECK", it says no new version found. I did try to manually update the firmware but it failed. I tried multiple times. Why would 1 satellite show old version while the other one shows current version matching Router. After spending hours, I was able to get the Satellite added but now it says "Backhaul status-POOR".
Is there any other way to ensure the firmware version is current? I did try manual update but it failed many times so I gave up.
Hello Nothappy2024
Welcome to the NETGEAR Community!
You have two different versions of firmware on your router and satellites because they are different models. Your router is an RBR750 which the current firmware is V7.2.6.31 and your satellite is an RBS350 that still had a current available firmware of 4.6.14.3. As of 11.27.2024, the firmware update 7.2.6.31 has been made available for the RBS350. If this version is not present in your Orbi app for automatic update, you can manually install it or wait for it to be available.
If you choose to manually update your RBS350, navigate to the link below for the most current firmware release for your RBK653:
https://kb.netgear.com/000066438/RBK653-Firmware-Version-7-2-6-31
Please navigate to the link below for a step by step video on how to manually update your RBS350:
Best,
Kevin
Community Team
Thanks Furrye38/ I have no idea why i have those different models. This is ridiculous. I bought this at BestBuy. Why would they have 2 different devices part of their product? I can try to downgrade the firmware. I am not sure if I want to buy a new satellite as I am already unhappy with this. But thanks again for your advise. Much appreciated.
Ya we don't get information on the various different model SKUs. Some is done for budget and cost reasons I presume to help with some with low budget get into something. I personally would not have let that go out the door like that with out having better support for the RBS350s. Basically not usefull since they don't have v7 FW support. And NG didn't really make it known to customers who bought these.
You have your choices. Good Luck.
