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Forum Discussion
Satelite is not adding or staying active
I bought the ORBI wifi 6 system last year and must say not happy anymore. The system was working until about 6 months ago. Many issues I am seeing. I am on Fiber internet and wired speed I am getting...
Thanks Furrye38/ I have no idea why i have those different models. This is ridiculous. I bought this at BestBuy. Why would they have 2 different devices part of their product? I can try to downgrade the firmware. I am not sure if I want to buy a new satellite as I am already unhappy with this. But thanks again for your advise. Much appreciated.
Ya we don't get information on the various different model SKUs. Some is done for budget and cost reasons I presume to help with some with low budget get into something. I personally would not have let that go out the door like that with out having better support for the RBS350s. Basically not usefull since they don't have v7 FW support. And NG didn't really make it known to customers who bought these.
You have your choices. Good Luck.
The RBK653 package has been unusual.
https://www.downloads.netgear.com/files/GDC/RBK653/RBK653_DS.pdf
It appears that Netgear wanted a less costly package and combined the RBR750 router with two RBS350 satellites. For most of 2024 users reported problems when they upgraded the RBR750 router to the newer version 7 firmware and there was no new firmware for the RBS350 satellites.
However, Netgear released version 7 firmware for the RBS350 on Nov 27, 2024 (literally a month ago). Now owners of the RBK653 package can upgrade both their router and satellites to version 7 firmware.
(One might also note that Netgear has not released version 7 firmware for the RBR350 router, so customers who have a package of only 350 products can get themselves in trouble if they update their RBS350 satellites but cannot update their RBR350 router. Who knows? Maybe there is a firmware update for the RBR350 "in the works". We'll find out if new firmware "shows up".)
Thanks again. I find it quite strange still that they would include incompatible devices to the main router. Like I said, I had Netgear router years ago and had issues with support so I stopped buying but then last year, i thought ORBI got good reviews and i will try. Disappointed big time. I will have to see what happens after i downgrade the firmware and then reboot. Much appreciate again. It's been bothering me for a while now. Not happy with their Router.
The RBS are compatible with the RBR, it's just the FW that should have not been pushed made it incompatible.
Thanks again. I just did another speedtest like 2mins ago and now it is showing me 5mbps. I will respond back here after I downgrade the firmware on both satellites then re-try. I still think it's a hardware issue since my iphone is showing over 300mbps but probably it's getting it from the router, not this satellite. Is there way to dedicate the satellite to a specific SSID? or does it automatically use same SSID?
Be sure the RBR is downgraded as well.
Oh I must have misread it then. I just downgraded the satellite and now it's not even detecting it. Should I downgrade Router first? Also, what version should it be then? I have never had this much issues with any other wifi router.
FYI
I looked for the firmware version for the RBR (I believe you are referring to the router) and it is showing as V7.2.6.31 just like what it is showing on the portal. So not sure how i will downgrade it. After downgrading the firmware, i now cannot get the working satellite to connect. It keeps flashing WHITE and the app says "not found". I tried to RESET it and it's not working either. I have only 1 working satellite looks like.
I don't plan to purchase another satellite as this system has been very difficult to deal with. So now i will just wait till it stops working and i will put it in the recycle bin or something. Then will move on with a different company. The sad part is NETGEAR wont' even honor product warranty when I called few months ago. Most products have 1 year warranty but they told me it's 90 days only for support. I have been trying to reset and Re-add this satellite for about an hour now. I had to reboot the modem and the router itself.
I will try to reset the router next then start over. What a waste of time.
So unbeknownst to me, seems the NG has finally released v7 FW for the 350 series:
https://kb.netgear.com/000066438/RBK653-Firmware-Version-7-2-6-31
I guess after lots of complaints they finally got something for the 650 series that includes both the RBR750 and RBS350s.
Wow.
Thank you..I will upgrade both of them again even though one of them is currently powered off. I had to put it away as I think I spent a lot of time on it ..
