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Forum Discussion
Satelite is not adding or staying active
I bought the ORBI wifi 6 system last year and must say not happy anymore. The system was working until about 6 months ago. Many issues I am seeing. I am on Fiber internet and wired speed I am getting...
Hello Nothappy2024
Welcome to the NETGEAR Community!
You have two different versions of firmware on your router and satellites because they are different models. Your router is an RBR750 which the current firmware is V7.2.6.31 and your satellite is an RBS350 that still had a current available firmware of 4.6.14.3. As of 11.27.2024, the firmware update 7.2.6.31 has been made available for the RBS350. If this version is not present in your Orbi app for automatic update, you can manually install it or wait for it to be available.
If you choose to manually update your RBS350, navigate to the link below for the most current firmware release for your RBK653:
https://kb.netgear.com/000066438/RBK653-Firmware-Version-7-2-6-31
Please navigate to the link below for a step by step video on how to manually update your RBS350:
Best,
Kevin
Community Team
Thanks Kevin.
As of now the issue I am seeing is that the Satellite is blinking WHITE and keeps failing to be located by the APP or on the desktop. I tried to reset it but the reset option is not working. The WHITE light is flashing non-stop since I tried to upgrade the firmware. I appreciate everyone's advice but I will not spend anymore time on this. I will just have to use the 1 satellite for now until the unit fails completely. I will not purchase another one either. Sorry but I have never had this many issues with a WiFi mesh system. The product has hardware issue and I called before the 1year mark (as the issue started back in June/July) but they refused to even help troubleshoot the issue. I find it very sad that companies do not even want to honor 1yr warranty for their device.
Might try a 30-30-30 reset on the one RBS to see if it can bring it back to working status.
Good Luck.
