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RobMFL's avatar
RobMFL
Aspirant
Jul 30, 2022

Satellite "Connected" But Not Showing Up

I have the same issue:

 

RBR750 with two RBS750 Satellites.

Firmware 4.6.5.14

 

RBR750 recognizes one RBS750 Satellite, but not the other. However, when I power cycle the satellite that is not shown, I get a blue solid connection light on the satellite, and my wired devices connected to the satellite have internet access.

 

I have factory reset this satellite. It connected to the network no issue, got a blue LED, but app and site still don't show the satellite.

 

I have connected my laptop to the satellite via ethernet and when I got to orbilogin, I get the UI for the router, not the satellite.

 

I have turned off the router and THEN tried a direct connection to the satellite via ethernet and orbilogin is not available - no connection found.

 

I'm out of ideas.

 

5 Replies

    • RobMFL's avatar
      RobMFL
      Aspirant
      Aug 01, 2022

      The essential problem was that I had no way of finding the IP of the errant satellite. It wasn't on the attached devices list, and when I direct connected to it or connected it via ethernet to the router, it still did not show.

       

      So I had to sleuth it a bit since it WAS connected. Here's what I did: I looked at the IP addresses of the attached devices, including the satellite that was on the list. Looking for the numeric gaps, it took me about 4 tries to find an unlisted IP address that connected me to that satellite. (Strangely enough, it was 2 more than the IP of the other satellite. Go figure.)

       

      And BINGO - there it was. And yes, the "hidden" satellite had a newer version of the firmware (4.6.8.5) than the other satellite and router (4.6.5.14). 

       

      I downgraded the satellite, then had to perform a factory reset and POW, the satellite is back and on the list.

       

      All good. 

       

      It was a journey.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Aug 01, 2022

        For future reference, I would update the RBS first the the RBR lastly. 

        If your not seeing any problems while on v.14 I guess keep everything at that FW version for now.