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Forum Discussion
Solved
Satellite (RBS850) no longer accessible
Good Afternoon - I was away this past week, and my wife noted that we had some storms and power blips in the house. She mentioned that we had FiOS problems, so I brought up the Orbi app on my ...
Good Evening - was able to get the 2nd RBS up and connected.
What I did (and not sure which action(s) resolved the issue.
- Regenerated BH password.
- Re-sync'd good RBS after password update
- Rebooted RBR
- Noticed that in device list that RBS had earlier hostname.
- Powered up 'factory reset' RBS and gave solid magenta (rather than previous solid blue)
- Pressed Sync on RBR and then sync on RBS - after a few moments, got solid blue on 2nd RBS
- Checked Web app and saw two RBS - with FS RBS as out of sync for backhaul. Gave it a few minutes and was then good. Moved both RBS's to proper locations within house and looking good.
- Web app now shows the proper device hostname for one RBS. The FS RBS still shows older/previous hostname, but is functioning properly.
Not sure if it was the RBR reboot (like it was keeping some of the RBS info cached) or the BH password update.
All good now - thanks!
Rgs
-Jim
What FW version is loaded on the RBR and RBS?
Did you first REMOVE the one RBS from the RBRs web page after powering it OFF. Then try to re-sync using the RBS button and RBR web page Add Satellite function?
I'd turn OFF The other RBS while trying this.
I would bring the one RBS to same room and the RBR for ease of working with it and the RBR.
MIght try generating a new BH password on the RBR, however when you do this both RBS will need to be re-synced.