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Bigdogwalker's avatar
Bigdogwalker
Guide
Sep 17, 2023
Solved

Satellite (RBS850) no longer accessible

Good Afternoon -    I was away this past week, and my wife noted that we had some storms and power blips in the house.   She mentioned that we had FiOS problems, so I brought up the Orbi app on my ...
  • Bigdogwalker's avatar
    Bigdogwalker
    Sep 18, 2023

    Good Evening - was able to get the 2nd RBS up and connected.

     

    What I did (and not sure which action(s) resolved the issue.

     

    • Regenerated BH password.
    • Re-sync'd good RBS after password update 
    • Rebooted RBR
    • Noticed that in device list that RBS had earlier hostname.
    • Powered up 'factory reset' RBS and gave solid magenta (rather than previous solid blue)
    • Pressed Sync on RBR and then sync on RBS - after a few moments, got solid blue on 2nd RBS 
    • Checked Web app and saw two RBS - with FS RBS as out of sync for backhaul.  Gave it a few minutes and was then good.  Moved both RBS's to proper locations within house and looking good.   
    • Web app now shows the proper device hostname for one RBS.  The FS RBS still shows older/previous hostname, but is functioning properly.

     

    Not sure if it was the RBR reboot (like it was keeping some of the RBS info cached) or the BH password update.

     

    All good now - thanks! 

     

    Rgs

    -Jim

     

     

     

     

     

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 17, 2023

What FW version is loaded on the RBR and RBS? 

 

Did you first REMOVE the one RBS from the RBRs web page after powering it OFF. Then try to re-sync using the RBS button and RBR web page Add Satellite function? 


I'd turn OFF The other RBS while trying this.

I would bring the one RBS to same room and the RBR for ease of working with it and the RBR. 

 

MIght try generating a new BH password on the RBR, however when you do this both RBS will need to be re-synced. 

 

 

Bigdogwalker's avatar
Bigdogwalker
Guide
Sep 18, 2023

Thank you  - responses keyed to questions.

 

For firmware, RBR and RBS are both at v7.2.6.21 (they were updated during the beta testing, and before this occurred with one of the RBS last week I had no issues)

 

Can't recall if I removed it first from the webpage or powered it off first.  

 

Tried to add the satellite with the other RBS powered down and within a few feet of each other.   No luck.   After factory reset, both holding till blinking amber and 30/30/30 procedure, never got a solid white.

 

Will try generating a new BH password when I get the ability to bring down the wifi network? 

      Is the thinking that if I generate a new BH password, then this would stop the RBS from providing the solid blue (which I get if I just reboot it) - even though I've attempted a factory reset on it many times? 

 

Will advise

-Jim