NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bigdogwalker's avatar
Bigdogwalker
Guide
Sep 17, 2023
Solved

Satellite (RBS850) no longer accessible

Good Afternoon -    I was away this past week, and my wife noted that we had some storms and power blips in the house.   She mentioned that we had FiOS problems, so I brought up the Orbi app on my ...
  • Bigdogwalker's avatar
    Bigdogwalker
    Sep 18, 2023

    Good Evening - was able to get the 2nd RBS up and connected.

     

    What I did (and not sure which action(s) resolved the issue.

     

    • Regenerated BH password.
    • Re-sync'd good RBS after password update 
    • Rebooted RBR
    • Noticed that in device list that RBS had earlier hostname.
    • Powered up 'factory reset' RBS and gave solid magenta (rather than previous solid blue)
    • Pressed Sync on RBR and then sync on RBS - after a few moments, got solid blue on 2nd RBS 
    • Checked Web app and saw two RBS - with FS RBS as out of sync for backhaul.  Gave it a few minutes and was then good.  Moved both RBS's to proper locations within house and looking good.   
    • Web app now shows the proper device hostname for one RBS.  The FS RBS still shows older/previous hostname, but is functioning properly.

     

    Not sure if it was the RBR reboot (like it was keeping some of the RBS info cached) or the BH password update.

     

    All good now - thanks! 

     

    Rgs

    -Jim

     

     

     

     

     

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 18, 2023

No, generating new BH pw just gives new passwork to sync to for the RBS as seems like if the pw gets out of whack on either unit, getting a new one can help. 

 

FR on both RBR and RBS and walking thru the setup wizard didn't get this one RBS synced? 

When I FR, I press the reset button on the RBS for 15 seconds then release. Use the ERASE button on the RBR to FR it. 

I will let the RBS auto sync to the RBR before I start walking thru the setup wizard. They can and will sync after reset and they have pre programming to sync to the RBR from the Mfr line. After the RBS turn blue, it when I start the setup wizard and during the detect RBS stage, it will see or should see both RBS. 

 

Hoping the one RBS isn't bad for some unknown reason. 

Bigdogwalker's avatar
Bigdogwalker
Guide
Sep 18, 2023

Good Evening - was able to get the 2nd RBS up and connected.

 

What I did (and not sure which action(s) resolved the issue.

 

  • Regenerated BH password.
  • Re-sync'd good RBS after password update 
  • Rebooted RBR
  • Noticed that in device list that RBS had earlier hostname.
  • Powered up 'factory reset' RBS and gave solid magenta (rather than previous solid blue)
  • Pressed Sync on RBR and then sync on RBS - after a few moments, got solid blue on 2nd RBS 
  • Checked Web app and saw two RBS - with FS RBS as out of sync for backhaul.  Gave it a few minutes and was then good.  Moved both RBS's to proper locations within house and looking good.   
  • Web app now shows the proper device hostname for one RBS.  The FS RBS still shows older/previous hostname, but is functioning properly.

 

Not sure if it was the RBR reboot (like it was keeping some of the RBS info cached) or the BH password update.

 

All good now - thanks! 

 

Rgs

-Jim