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Forum Discussion
Satellite won't connect. Hardware problem?
Hoping I haven't overlooked advice or a solution in the forums, but searches haven't turned up anything useful so far, so I appreciate your help. I have a router and two satellites (AX6000). Has ...
Factory reset the non functioning RBS by pressing the reset button for 15 seconds then release. Connect one ethernet connected PC to the back of the RBS. Wait 5 minutes. Do not sync the RBS to the RBR. Just leave it. After 5 minutes, open a web browser and navigate to 192.168.10.250 and see if you get the log in pop up. If you do, use admin and password to log into the RBS web page. (You may need to set a manual static IP address on the ethernet connected PC to 192.168.10.49.)
If you get in, confirm the FW version thats loaded on the RBS. If it's not the same as the RBR, then you'll need to download the version of FW for the RBS to the RBS web page here.
For any FW updates, RBS need to be updated first before the RBR gets updated.
How are the RBS ethernet connected to the RBR?
Directly in back of the RBR or is there a LAN switch in between the RBR and RBS? Brand and model of this switch if there is one.
What CAT# lan cable are you using between the RBR and RBS? CAT6 is recommended.
Thanks for the suggestions and questions.
Tried the reset connected via ethernet to both a PC and a Mac. Both with DHCP still enabled as well as manually configuring IP as 192.168.10.49. (I added subnet 255.255.255.0 on the PC since it required one when I tried to do the manual IP.)
Neither computer would connect to 192.168.10.250. Both network settings show messages similar to "Cable Unplugged" or "No cable found". For the Mac, the specific note under that is "Ether the cable for USB 10/100/1000 LAN is not plugged in or the device at the other end is not responding." Both computers basically act like the cable isn't plugged into anything. (FWIW, I also tried moving the network cable to the second port on the RBS rather than the first to see if it's a hardware port problem. I'm not sure whether the RBS is capable of incoming traffic on all ports or just the far left one.) It's not impossible I've done something wrong, I'm not a sysadmin, but networking concepts aren't totally foreign to me either.
To your other questions:
How are the RBS ethernet connected to the RBR?
Directly in back of the RBR or is there a LAN switch in between the RBR and RBS? Brand and model of this switch if there is one.
- No switch, both satellites are connected directly, with the caveat that they're running through existing house ethernet wiring, but that wiring is confirmed to work. And even in the case of the non-functioning RBS, it was working on the wiring run for about 8 months successfully and that run still works at ~1G speed when directly connected to a computer rather than the RBS. And for all current testing, I'm connecting directly with ~6' long cables confirmed functioning on other equipment.
What CAT# lan cable are you using between the RBR and RBS? CAT6 is recommended.
- All installed wiring is Cat 6 or Cat 7.
Does that give you any ideas for next steps?
So if the PCs resported the cable disconnected in any of those configurations, seems like this one RBS is bad and needs replacing. I'd contact NG support to see what your options are.
- Thanks. That’s good to know. So nothing else obvious you can think of I would be doing wrong in setting the network settings when it’s showing the cables as disconnected? There may not be, just trying to make sure before agreeing with NG to pay for a support plan if it ends up not being a hardware issue.