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Forum Discussion
Satellite won't connect. Hardware problem?
Hoping I haven't overlooked advice or a solution in the forums, but searches haven't turned up anything useful so far, so I appreciate your help. I have a router and two satellites (AX6000). Has ...
Thanks for the suggestions and questions.
Tried the reset connected via ethernet to both a PC and a Mac. Both with DHCP still enabled as well as manually configuring IP as 192.168.10.49. (I added subnet 255.255.255.0 on the PC since it required one when I tried to do the manual IP.)
Neither computer would connect to 192.168.10.250. Both network settings show messages similar to "Cable Unplugged" or "No cable found". For the Mac, the specific note under that is "Ether the cable for USB 10/100/1000 LAN is not plugged in or the device at the other end is not responding." Both computers basically act like the cable isn't plugged into anything. (FWIW, I also tried moving the network cable to the second port on the RBS rather than the first to see if it's a hardware port problem. I'm not sure whether the RBS is capable of incoming traffic on all ports or just the far left one.) It's not impossible I've done something wrong, I'm not a sysadmin, but networking concepts aren't totally foreign to me either.
To your other questions:
How are the RBS ethernet connected to the RBR?
Directly in back of the RBR or is there a LAN switch in between the RBR and RBS? Brand and model of this switch if there is one.
- No switch, both satellites are connected directly, with the caveat that they're running through existing house ethernet wiring, but that wiring is confirmed to work. And even in the case of the non-functioning RBS, it was working on the wiring run for about 8 months successfully and that run still works at ~1G speed when directly connected to a computer rather than the RBS. And for all current testing, I'm connecting directly with ~6' long cables confirmed functioning on other equipment.
What CAT# lan cable are you using between the RBR and RBS? CAT6 is recommended.
- All installed wiring is Cat 6 or Cat 7.
Does that give you any ideas for next steps?
So if the PCs resported the cable disconnected in any of those configurations, seems like this one RBS is bad and needs replacing. I'd contact NG support to see what your options are.
- Thanks. That’s good to know. So nothing else obvious you can think of I would be doing wrong in setting the network settings when it’s showing the cables as disconnected? There may not be, just trying to make sure before agreeing with NG to pay for a support plan if it ends up not being a hardware issue.
- Actually, now that I think about it, I can test the functioning RBS to make sure the networking works properly on that one. That would confirm I’m not making any config errors…
IF the RBR was working the cable would show connected, just not having an IP address or would time out and the connected PC would set a self assigned IP address of 169. If the status shows cable disconnected when connected to the back of the RBS, would be that the port or something handling the port connection has failed or the FW/HWsystem on the RBS has failed.
- To bring closure to this, I actually got a voicemail today from the csr apologizing for lying to me about the paid support options. When I called back, I spoke to someone willing to actually troubleshoot with me and they concurred that it’s a hardware problem. They’re sending a replacement. Thanks for the help!