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Forum Discussion
Satellite won't connect. Hardware problem?
Hoping I haven't overlooked advice or a solution in the forums, but searches haven't turned up anything useful so far, so I appreciate your help. I have a router and two satellites (AX6000). Has ...
So if the PCs resported the cable disconnected in any of those configurations, seems like this one RBS is bad and needs replacing. I'd contact NG support to see what your options are.
Thanks. That’s good to know. So nothing else obvious you can think of I would be doing wrong in setting the network settings when it’s showing the cables as disconnected? There may not be, just trying to make sure before agreeing with NG to pay for a support plan if it ends up not being a hardware issue.
- Actually, now that I think about it, I can test the functioning RBS to make sure the networking works properly on that one. That would confirm I’m not making any config errors…
IF the RBR was working the cable would show connected, just not having an IP address or would time out and the connected PC would set a self assigned IP address of 169. If the status shows cable disconnected when connected to the back of the RBS, would be that the port or something handling the port connection has failed or the FW/HWsystem on the RBS has failed.
- To bring closure to this, I actually got a voicemail today from the csr apologizing for lying to me about the paid support options. When I called back, I spoke to someone willing to actually troubleshoot with me and they concurred that it’s a hardware problem. They’re sending a replacement. Thanks for the help!
Glad they stepped up. Let us know how the new unit works out for you.