NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Satellite won't connect. Hardware problem?
Hoping I haven't overlooked advice or a solution in the forums, but searches haven't turned up anything useful so far, so I appreciate your help. I have a router and two satellites (AX6000). Has ...
IF the RBR was working the cable would show connected, just not having an IP address or would time out and the connected PC would set a self assigned IP address of 169. If the status shows cable disconnected when connected to the back of the RBS, would be that the port or something handling the port connection has failed or the FW/HWsystem on the RBS has failed.
To bring closure to this, I actually got a voicemail today from the csr apologizing for lying to me about the paid support options. When I called back, I spoke to someone willing to actually troubleshoot with me and they concurred that it’s a hardware problem. They’re sending a replacement. Thanks for the help!
Glad they stepped up. Let us know how the new unit works out for you.