NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
roxyroo
Jan 02, 2022Tutor
Satellites won't connect RBR853
I tried to activate the guest network on my 853 for the first time ever yesterday and the entire system crashed. Finally turned off the guest network but now the satellites won't connect again. The...
- Jan 02, 2022
Keep in touch with them about Armor. Not much else we can do here to help with that.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemNetgear has set up a community forum specifically for the Armor product:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Enjoy. 📡
roxyroo wrote:
Over three hours on the phone with Pro Support at Netgear and they finally have it up and running. Lost count of how many times we had to reset and wipe out and then use ethernet cables rather than wireless backhaul to get it to work. All good now, except they still don't have Armor working.
roxyroo
Jan 02, 2022Tutor
Over three hours on the phone with Pro Support at Netgear and they finally have it up and running. Lost count of how many times we had to reset and wipe out and then use ethernet cables rather than wireless backhaul to get it to work. All good now, except they still don't have Armor working.
FURRYe38
Jan 02, 2022Guru
Keep in touch with them about Armor. Not much else we can do here to help with that.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Netgear has set up a community forum specifically for the Armor product:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Enjoy. 📡
roxyroo wrote:
Over three hours on the phone with Pro Support at Netgear and they finally have it up and running. Lost count of how many times we had to reset and wipe out and then use ethernet cables rather than wireless backhaul to get it to work. All good now, except they still don't have Armor working.
- roxyrooJan 02, 2022Tutor
Thanks so much. Dealing with their support, even the pro support has been nothing but frustration. Half the time I can barely understand their broken english. Today I got a guy that seemed good, I even made sure he had my number in case we got disconnected. After about an hour the connection broke and he never called me back. Then I had a woman who was even better, finally. I think we went through everything possible on both satellites over almost three hours. She finally got it to work, hope I never have this issue again after spending this much money on this gear.
Thanks.
- FURRYe38Jan 03, 2022Guru
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡