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Forum Discussion

quethrosar's avatar
Mar 26, 2020

skype for business kills router literally.

skype for business can destroy my router from working. it kills internet for all devices. it has happened 2 times this week.

it needs a reboot to work again. 

when it doesn't destroy the router, it is very unstable, i might stay connected for 5 minutes. 

This is not the issue that was around a week ago with dropped streaming things that needed firmware update.

vpn stays connected, games stay connected, streams stay connected, devices stay connected, remote desktop stays connected, anydesk stays connected. all things fine except for skype for business which kills router or is unstable.

 

 

 

7 Replies

  • What Firmware version is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What mode is the Orbi working in? Router or AP mode? 

     

    Are you wired or wireless connected to the Orbi? 

    • quethrosar's avatar
      quethrosar
      Star

      FURRYe38 wrote:

      What Firmware version is currently loaded? Latest 
      What is the Mfr and model# of the ISP modem the NG router is connected too?  aris SB8200

      What mode is the Orbi working in? Router or AP mode? Router

       

      Are you wired or wireless connected to the Orbi?  Wireless


       

      • FURRYe38's avatar
        FURRYe38
        Guru

        Try your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices. 
        "We used RTS=64 by default as it help on reduce on re-transmission and contention in noise environment and help when client is at location far from Orbi device. If your environment is not congestive or clients are not far away, RTS=2347 should be better." Under Advanced Tab/Advanced Settings/Wireless Settings


        Check with a wired connection to see if Skype still brings down the router.