NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Slow wifi speed
Service provider Spectrum, 200mg, getting 450 mg from speed test from router, but wifi only gets 90 mg from ORBI app, admin from router or Ring app. Netgear support hasn't fix it. Can anyone help ...
Spectrum modem Ubee, model EU2251, 200 mb
ORBI W-6 AX6000 mesh with one satellite RBR850 ( RBK852 )
Home sq ft appox 2200.
Router about 5 foot high on shelf. Satellite about 60 ft away upstairs. House made up of mostly drywall.
Router FW V4.6.3.16_2.0.51. It was down level by support about 3 weeks ago, same problem.
Speed from (cable modem) PC (windows 10) to router (with Netgear ethernet cable) 460 mb.
Speed from ORBI app (Samsung Galaxt 7 phone, model SM-G930VL) 90 mb.
Speed from router admin was 89 mb.
Spectrum modem Ubee, model EU2251, 200 mb
ORBI W-6 AX6000 mesh with one satellite RBR850 ( RBK852 )
Home sq ft appox 2200.
Router about 5 foot high on shelf. Satellite about 60 ft away upstairs. House made up of mostly drywall.
Router FW V4.6.3.16_2.0.51. It was down level by support about 3 weeks ago, same problem.
Speed from (cable modem) PC (windows 10) to router (with Netgear ethernet cable) 460 mb.
Speed from ORBI app (Samsung Galaxt 7 phone, model SM-G930VL) 90 mb.
Speed from router admin was 89 mb.
So turn OFF the RBS for now.
Install Ooklas installable speed test app on your phone.
With the phone about 10 feet away from the RBR, check speeds with the speed test app? Whats it report?
Did you mark this solved?
Ten feet away it went up to 170 mb, about 30 feet it went to 49 mb
I closed out the call by mistake, it's still open. Sorry
I see your phone is several years old. Not sure of the wifi specs on this phone so I can only presume it's a 2x2 wifi supporting phone. Maybe a 1x1. This maybe a limiting factor of speeds seen by the phone.
Is your ISP serivce 200Mpbs or over 400Mpbs on the down? I see your wired PC tested at over 400Mpbs?
Do you have a different phone or pad to test with?
ISP is 200 mb
I used an HP laptop 30 ft away, got 79 mb from speedtest.net
ORBI app on phone was 90 mb.
Case is still open, I closed it by mistake.
Second level support logged in and changed a few adjustments, they didn't tell me what was done. The're suppose to call me next Tuesday to see if anything has changed. They down loaded a beta firmware on my PC but didn't install it (RBS850-V4.6.6.11-signed.chk) (RBR850-V4.6.6.11_2.1.4T1-signed). This case was logged to second level over three weeks ago and now the're getting back to me. That's why the lag in posting to you.
Next to satellite (aprox 60 ft) ORBI app 89 mb.
HP was 281 mb.
Speedtest was 247 mb.