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Forum Discussion
Solved
so my internet access randomly went down at 3 am ( of course)....RBR750 and 3 satellites....
Was there an update or a change from comcast?? my orbis were on and I was connected to the network, but no internet access.
So I went and unplugged the modem and waited till it came back on (ARRIS S33) then did the same with RBR750. this has worked in the past but not this time. I don't know why.
I tried reloading the saved config---- no good. (i get a few devices connected but most are not)
Then did a factory reset ( paper clip in the back for 10 seconds) then tried to reload saved backup config---no go.
Then did factory reset back to "orbi90" Default SSID and default password and went back and manually set everything where I wanted it:
20/40 coexist disabled
Enabled SIP ALG
Default DHCP IP pool100-200
----one a t a time.
Then I have also learned that if I change the newtwork name and the password at the same time it usually spells disaster as well....So first I changed the network name then hit apply, wait for it to come back up. Then I go and change to my password. then life is good again. I did lose a satellite somehow in the shuffle so re added that and then resaved the config back up.
I'm trying to figure out why it happened??
I still need to up grade to the newest firm ware all units currently on version V4.6.9.11_2.3.5. any opinios?
UPDATE
My system had gone down at like 3:45 AM last Saturday morning and I new it was down but said to hell with it ....I am not getting out of bed to fix it, I'll do it when I wake up.
Next thing I know, it all started working again around 8 am.
More interesting is that my next door neighbor had been losing internet and I saw comcast there, and I have since found out that Xfinity told her that something wasnt right up on the pole and told her it could cause a fire- then the local electric company was up on the pole very shortly thereafter, and he said that whatever he was doing could have been related to it all. ( Iam trying to get details from my neighbor and will post if I get additional info that could be of any help to anyone)
Long story short, it seems like whatever they all did has helped my Orbi as I went and did a complete unplug of my Arris S33, then plugged it back in ( which previously would have been the kiss of death) it power cycled, came back online, and everything came back on and worked. Then to go a step further, I rebooted the Orbi system ( which has never ever worked since the day I installed the system over a year ago) it rebooted, went through all its stages and lights etc and then VERY quickly went magenta and then came back online, ALL BY ITSELF with ZERO interaction from me, no can't get IP address issues, no problems at all.
SETTINGS:
SIP is default setting (which is disabled on Orbi RBR750)
IPV 6 ENABLED
default IP pool 100-200
MANUALLY ENTERED IPV 4 DNS Servers for Cloudflare
1.1.1.1
1.0.0.1
Manually entered IPV 6 Servers for Cloudflare as well
2606.4700.4700.0.0.0.0.1111
2606.4700.4700.0.0.0.0.1001
If you need to know anything else let me know. I do thank you (everyone) for your help in trying to solve this.
Best Regards
39 Replies
What was the front LED indication on the RBR? PINK?
Do you have the disable AutoUpdate feature disabled on the RBR?
RBR was magenta ..I believe.
I do not know how to set them to auto update. If I go to Advanced; ADMIN, firmware, update it shows just as of the last few days that the new version is available.
But I have to select " update all" to initialize. I have not done that yet because I cannot afford to have issues right now for the next week or so. ( doing zoom meets etc and need everything to work!)
I recommend that if you want to update FW, manually do it with a wired PC and web browser connected to the RBS web pages first, the the RBR using the manual tab on the RBR.
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comYou can also disable Auto Update as well afterwards:
https://kb.netgear.com/000038662/How-do-I-enable-disable-auto-firmware-update
Did you update FW on this system?
Cinemagic310 wrote:
Was there an update or a change from comcast?? my orbis were on and I was connected to the network, but no internet access.
So I went and unplugged the modem and waited till it came back on (ARRIS S33) then did the same with RBR750. this has worked in the past but not this time. I don't know why.
I tried reloading the saved config---- no good. (i get a few devices connected but most are not)
Then did a factory reset ( paper clip in the back for 10 seconds) then tried to reload saved backup config---no go.
Then did factory reset back to "orbi90" Default SSID and default password and went back and manually set everything where I wanted it:
20/40 coexist disabled
Enabled SIP ALG
Default DHCP IP pool100-200
----one a t a time.
Then I have also learned that if I change the newtwork name and the password at the same time it usually spells disaster as well....So first I changed the network name then hit apply, wait for it to come back up. Then I go and change to my password. then life is good again. I did lose a satellite somehow in the shuffle so re added that and then resaved the config back up.
I'm trying to figure out why it happened??
I still need to up grade to the newest firm ware all units currently on version V4.6.9.11_2.3.5. any opinios?
Open to suggestions for other brands of routers and mesh systems not made by Netgear
please respond!
Tired of this thing randomly dropping internet and its a 2 hour process everytime to get it back. Including doing a full factory reset this is bull**bleep**.
I had an apple airport setup for YEARS that neve needed to be touched.
If anyone interested in orbi 750 and 3 sats cheap....let me know.Do you have the CBK750 or RBK 750 system?
