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Spotify intermittent drops
Running an Orbi RBR852 with an extra satellite. From time to time Spotify with drop the connection on my TV after installing. I did not have this issue when running my ISPs router (2.4 and 5 disabl...
- Ended up hard wiring the TV.
Would be great if you could break out the 2.4 and 5ghz frequencies if you wanted to or force a device to a specific frequency.
There is already a toggle to turn internet on and off at the device level. Seems like adding a toggle or option for 2.4, 5, or both at a device level should be doable.
Firmware: V3.2.10.11_1.2.12
ISP Modem: Zyxel C3000Z
Home sq ft: ~6,500
Distance to satellites: ~35 ft to RBS upper level; ~25 ft to RBS lower level; RBR on main level
Channels: 2.4ghz - 11; 5ghz - 36 (based on a Wifi scan using my Mac utility)
3-4 Wifi neighbors, however, the closet house is ~50-75 ft away
I see a checkbox to enable 20/40mhz coexistence but not one to default to 40mhz only unless by unchecking the checkbox it defaults to 40mhz.
Preamble is set to automatic, assume it should be fixed at short for both 2.4 and 5ghz?
RTS/ CTS set to 500. I tried 2347 previously and the wireless speed dropped significantly.
FURRYe38 wrote:What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
A IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
skeelo wrote:Running an Orbi RBR852 with an extra satellite. From time to time Spotify with drop the connection on my TV after installing. I did not have this issue when running my ISPs router (2.4 and 5 disabled now) and do not have this issue when running other web services (e.g., Netflix, Disney+). I have CenturyLink fiber and test at 930 or so up/ down at the Orbi and 350-450 wirelessly on my Mac and iPhone.
The TV looks to be connected to the 5ghz signal on the RBR and there is an RBS on the upper level also. I was originally thinking the TV was switching between the RBR and RBS but accoring to the app that is not the case.
I ran a Wifi scan on my Mac and changed 2.4 to channel 11 and 5 to channel 36 per its recommendation.
Anyone else having this issue?
skeelo wrote:
RTS/ CTS set to 500. I tried 2347 previously and the wireless speed dropped significantly.
If the speed at 2347 is significant lower than at 500 this might mean that you have a lot of wireless interference and transmission errors...
- This is a band steering issue with the Orbi. If I set the TV WiFi to the 2.4 or 5ghz signals on the CenturyLink router the network does not drop, however, when it is set to the Orbi WiFi it drops the signal from 2.4 and will picks back up on 5ghz or vice versa.
Is there a way to shut off band steering at a device level? I understand the device picks the signal but believe naming the 2.4 and 5ghz signals the same in the Orbi is creating an issue.If your TV doesn't allow you to specifiy the wireless band to search for networks (as it generally happens), on the Orbi you have only the possibility to decrease the 2.4 GHz wireless power level to a minimum, hoping that consequently the TV will always prefer the 5 GHz band.
Lower power of the radios Under Advanced Tab/Advanced Settings/Wireless Settings.
It's mostly up to the TV to pick and choose which freqency the TV connects too. The reason the TV didn't change frequencies on your prior wifi router is probably due to that router didn't support smart connect or use a signle SSID name for both of it's radios, ssids were probably separated.
skeelo wrote:
This is a band steering issue with the Orbi. If I set the TV WiFi to the 2.4 or 5ghz signals on the CenturyLink router the network does not drop, however, when it is set to the Orbi WiFi it drops the signal from 2.4 and will picks back up on 5ghz or vice versa.
Is there a way to shut off band steering at a device level? I understand the device picks the signal but believe naming the 2.4 and 5ghz signals the same in the Orbi is creating an issue.- Ended up hard wiring the TV.
Would be great if you could break out the 2.4 and 5ghz frequencies if you wanted to or force a device to a specific frequency.
There is already a toggle to turn internet on and off at the device level. Seems like adding a toggle or option for 2.4, 5, or both at a device level should be doable.
