NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SSID name change no internet connection Orbi 850
We lost internet service last night so I rebooted all of my equipment. I could not get the Orbi router to work properly so I did a factory reset. Upon doing this, the router worked fine as long as ...
A huge percentage of customers immediately change the WiFi SSID/password. I have kept the same WiFi credentials for over 15 years.
How is this router being set up? (using the web browser administration or using the Orbi 'app'?)
I am actually just trying to change the credentials to what I have been using before the reset.
I have tried using the app on my iphone and ipad as well as through the browser on my laptop.
It seems to be working fine with default sign in credentials but when I change the ssid and password, I lose internet.
ljmunster wrote:
It seems to be working fine with default sign in credentials but when I change the ssid and password, I lose internet.
When the Orbi SSID is changed, the radio system restarts and any devices currently connected to the Orbi no longer have a WiFi connection. What should happen is the device notices that WiFi dropped, looks for a WiFi SSID that it knows the password to, and connects.
Once the WiFi SSID/password has been changed, does it appear on the list of available WiFi systems?
UPDATE
I have connected to the Orbi 850 router with my laptop. All of the 2.4ghz devices appear to be connected and functioning.
However, my 5ghz devices (laptop, phones, ipad) will not connect. I can see the network listed but the devices wont connect. In fact, my laptop says connected but no internet.
While I am connected directly through ethernet, my laptop is working fine.