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Forum Discussion
ljmunster
Sep 28, 2022Aspirant
SSID name change no internet connection Orbi 850
We lost internet service last night so I rebooted all of my equipment. I could not get the Orbi router to work properly so I did a factory reset. Upon doing this, the router worked fine as long as ...
FURRYe38
Sep 29, 2022Guru - Experienced User
When and if you change SSID, it's best to turn OFF or disable devices wifi radios first. Then make the change on the RBR and ensure it populates to the RBS. Once the system is stable after the change, then enable 1 wifi device and have it scan for the SSIDs. Should see the new SSID, have it connect.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡