Struggling to get ticket escalated with pro support subscription

Question

Anyone know how to escalate with NG, worst support experience ever. Ticket open since 2/27 and can't get it to the right team to help. I thought an issue was fixed so I let the Tier 3 close the ticket and it started back up. Now I can't even get past Tier I.&nbsp;

FURRYe38 · Answer

Please continue to post here:
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/RBS850-V4-6-3-16-2-0-51-WIFI-disconnects/td-p/2189378/jump-to/first-unread-message

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Struggling to get ticket escalated with pro support subscription

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