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"Stuttered" speed with AX4200
I have just setup a new AX4200 system that consists of a RBR750 router (firmware: V4.6.5.14) and two satellites (RBS750; firmware V4.6.5.14). Using the Orbi app, I am told my down and upload speeds ...
JimC_WA wrote:
Thank you - a good question. I am normally pretty careful updating FW so I'd like to say 'Yes', but I will try again just in case. I assume from your your question, there is no international variation in FW ...? Not that I'm aware of. Same size fits all here.
I should also say, that I did have a Double NAT situation with which I have now fixed and the 'stuttering' speeds we were having have stopped. Hence the initial problem I sought help with has been solved. That said, I am still keen to have the updated FW and will try to resolve that ASAP.
I was wondering about the double NAT thing. Glad thats resolved it.
Hope you can get your system updated gracefully.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is Armor or Smart Parental Controls enabled?
I recommend updating the RBS first then RBR lastly to v.2:
Thanks for your suggestions. I am sitting about 6 feet from the router so the issue is at least with that device and certainly not a 'distance' issue. Wifi analysis shows the 5Ghz is on channel 42 with no interference from elsewhere, while the 2.4GHz is on channel 11 with any competing signals below channel 7.
Armor is on (default trial setting) but no parental controls activated.
Thanks for the firmware update details. Interestingly the Orbi app says the firmware is update but clearly there is one. I will update later today when it doesn't interfere with my work commitments.
I should also point out that clearly the system is working as I am on the web doing this. The problem seems to be with larger files whether images or data files rather than text-based activities.
The other tip I saw that I will do after the firmware update is to ensure I have properly bridged my modem/router. I did find these links so I explore this too:
You modem already has a built in router, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATSadly, when I try to upload the FW update, I get the message "Firmware upgrade failed. Please check your file.".
I have downloaded the zip files twice...?
Hi all
Following the advice I received to update my FW from v4.6.5.14 to v4.6.8.2 (despite my Orbi app saying there is not new update), every time I try to upload the CHK it report an error in the process and requests I check the file.
Obviously I have downloaded the file several times but is there an international variation in the FW that is the cause of this error?
Many thanks in advance
Jim