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Forum Discussion
Support (Orbi RBR750) and Hardware Warranty
I love the ceiling speed of this Orbi! I just got fiber internet and this thing can handle it better than I ever imagined! ... when it's working. I have had so many disconnections! The lucky ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What are you using to speed test with?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try setting CTS values to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
The firmware is up-to-date. I'd say which one it is, but I can't find that information as readily now as I could earlier, because it's now it AP mode after I had a support call with an L2 this morning. AP mode has disabled the orbilogin page access. And now the orbi app on my phone also cannot recognize the router anymore. (I am currently on on hold with support waiting for another L2, right now, because the IP address page doesn't work either.) I think that the firmware version was something like ... v4.16.something?
Modem is a CenturyLink-provided Greenwave C4000XG. From what I've been told, the thing cannot go into bridge mode; and that's why the router is in AP mode right now. I've speed tested with the google speed test (google search "speed test" and it has one embedded in the results page) as well as the ookla service. I've also used fast.com
Using channels 11 and 48 right now, though I've tried to use 6 and auto for 2.4Ghz. As for 5Ghz I've used 36 and 44 and 48.
My neighbors have wifi, but their houses aren't that close. I can detect 15 other networks, but only 2 of them are at 2 bars out of three (signal strength). Home size shouldn't be an issue; mine is about 2300 sqft split rather evenly over 2 floors. Satellites are about 25-30 feet from one another—one is upstairs.
As for the CTS values, I'll ask the L2 I am about to speak with. Sorry to be replying to your post in the middle of a support call, but I've been on the phone with support for hours, and got bored of waiting to reply to your message.