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WW5781's avatar
WW5781
Initiate
Jan 31, 2023
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Support Scam - Netgear RBR750 Mesh Router Security Program

I just spent an hour on the phone with what I believe was a scam.  For my RBR750 Orbi Mesh system I can't access Orbilogin or 192.168.1.1 and while on the Netgear site, what I thought was agent offer...
  • CrimpOn's avatar
    Jan 31, 2023

    Definitely not Netgear.  After a product's 90 days of 'complimentary support' (ha) have expired, Netgear offers a variety of paid services through a subsidiary called Gear Head (get the pun?)

    https://www.netgear.com/support/ 

    Scroll down to "Premium Support" for options.