NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
The Internet connection stops working
When I originally brought my router in March I had the same problem I have with this update. The Internet connection stops working. I still have WiFi access and can connect to the router and perform ...
> Does the front LED turn PINK when this happens?
Yes
> How was the system updated?
In March manually, don’t remember Netgear support walked me through it.
Most recently to this version it was automatic update, I didn’t manually update the firmware.
Downgrade (disable updates, downgrade RBS then RBR)
> What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Adtran SDX621i I’ve never needed to reboot this seems rock solid, especially with the older firmware on the RBR750
> Be sure you’re using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
If this is the case then a firmware update should not cause the problem and a downgrade fixes it.
> Has a factory reset and setup from scratch been performed since last v7 FW update?
No I went through this process when I first got the RBR750 and was having this problem, it’s a lot of effort to go through, when it didn’t solve the problem before.
The PINK LED means the RBR has lost a connection to the ONT or ONT is not giving good services to the RBR.
A power OFF of the ONT and RBR is needed to check this.
A factory reset after any FW updates, IF problems are seen, needs to be performed to fully trouble shoot this. Seen is resolve many issues historically.
Do you have a 750 series or 850 series?