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Forum Discussion
The Internet connection stops working
When I originally brought my router in March I had the same problem I have with this update. The Internet connection stops working. I still have WiFi access and can connect to the router and perform ...
> Does the front LED turn PINK when this happens?
Yes
> How was the system updated?
In March manually, don’t remember Netgear support walked me through it.
Most recently to this version it was automatic update, I didn’t manually update the firmware.
Downgrade (disable updates, downgrade RBS then RBR)
> What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Adtran SDX621i I’ve never needed to reboot this seems rock solid, especially with the older firmware on the RBR750
> Be sure you’re using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
If this is the case then a firmware update should not cause the problem and a downgrade fixes it.
> Has a factory reset and setup from scratch been performed since last v7 FW update?
No I went through this process when I first got the RBR750 and was having this problem, it’s a lot of effort to go through, when it didn’t solve the problem before.
The PINK LED means the RBR has lost a connection to the ONT or ONT is not giving good services to the RBR.
A power OFF of the ONT and RBR is needed to check this.
A factory reset after any FW updates, IF problems are seen, needs to be performed to fully trouble shoot this. Seen is resolve many issues historically.
Do you have a 750 series or 850 series?
I don’t buy anything being wrong with the ONT, as I said a firmware downgrade resolves the problem. Removing the network cable and plugging it in again resolves the problem, running the Internet test in the webUI resolves the problem, so there’s clearly something the Orbi can do or is doing in the older firmware.
I will try the factory reset, I’m assuming I have to manually set it up afterwards. But that can wait till next year as I need this working right now with what I’m doing and the downgrade of the firmware has resolved my issue for now, just not ideal to be on an older version of the firmware.
NB I do not find it acceptable that a factory reset is required to get it to function correctly! There should be migration scripts that run on upgrade from older versions of the code to take care of such issues.
It’s a RBR750, now you ask, I may have posted on the wrong thread!
Thanks for all your responses