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Forum Discussion
Marcus_P
Oct 05, 2025Follower
The router config page shows "ERROR Not Connected" in the "Internet"
I'm having the same problem with my RBR350 and RBS350 combo. The router config page shows "ERROR Not Connected" in the "Internet" box but everything is connecting to internet with absolutely no probl...
CrimpOn
Oct 07, 2025Guru - Experienced User
Marcus_P wrote:The router config page shows "ERROR Not Connected" in the "Internet" box but
It is a bit frustrating (perhaps even annoying) that Netgear does not publish anything about how this condition is identified. Just a couple of sentences would suffice, such as "the router sends ICMP (ping) to a specific IP address and if it gets a confirmation, then internet IS connected. If not, then Internet is NOT connected."
For example, my RBR50 has been on-line for 22 days (since Edison blessed us with a brief outage). Yet, when I open the router web interface Basic Tab Home Page, the Internet status shows as "Waiting". Waiting for WHAT? In a few seconds, it changes to "Good". Obviously, the router is doing something, but we have no idea what.