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Solarflor's avatar
Solarflor
Aspirant
Jul 03, 2024
Solved

The satellites of my Orbi RBR750 lose connection

Hello, Suddenly, the satellites of the Orbi RBR750 system disconnect and do not automatically reconnect. The reconnection occurs after bringing them much closer to the router and turning them back o...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 09, 2024

Any progress on this? 

Solarflor wrote:

Hello,

Suddenly, the satellites of the Orbi RBR750 system disconnect and do not automatically reconnect. The reconnection occurs after bringing them much closer to the router and turning them back on.

The router has firmware version 7.2.6.31

The 4 RBS750 satellites have the same version

I also have an RBS760 satellite 6.3.8.5 and it's the only one that sometimes automatically reconnects.

The system worked well until a few weeks ago but now it has become unmanageable.

The system is in AP mode.

Can you help me?

Thank you

 

Solarflor's avatar
Solarflor
Aspirant
Jul 10, 2024

FURRYe38 

Hello,

thanks for your support and your reccomandations.

I hope to have solved the problem by performing a factory reset and setup from scratch.

To be honest I repeated it several times but the one that seems to work was when I included all satellites, one per time, having the system in Router mode and only at the end, when all satellites were included, I switched to AP mode.

Another action I did was to exclude the RBS760 satellite as I read somewhere that it was not fully compatible with RBR750 router.

The system is working since last Sunday so let's cross the fingers 😂

 

    • Solarflor's avatar
      Solarflor
      Aspirant
      Jul 27, 2024

      Hello FURRYe38,

      Unfortunately, the stable conditions lasted only a few days, and the RBR750 router (re)started losing connection with the satellites again. The only way to restore the connection is to power off one of the satellites and then power it back on.

      At this point, all connections are reestablished.

      I will now try to answer the questions you initially asked me.

       

      Does the front LED on the RBR turn PINK when this happens? NO

      Using Dynamic or Static AP mode configuration on the RBR? Dynamic

       

      What is the Mfr and model# of the Internet Service Providers modem/ONT or router that the NG router is connected too? FRITZ!Box Fon WLAN 7360

      Does this happen with the RBS turned OFF? No, RBS are on but not connected to RBR
      Does this happen with both wireless and wired devices? I have only wireless devices connected to RBS
      What channel configurations are currently set on the router?  Please see the picture below

       

      Has a factory reset and setup from scratch been performed since last FW update? Yes, it worked well for a will but now the problem occured again.

      Thanks for your support