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Forum Discussion
Took a firmware update on RBR752 and now cannot access router!
I signed into my Orbi app on my phone and saw an update was available for a remote Orbi network I have at my Winter home. So, I updated. Now, when I try to access the router through the app, I'm told...
"The router does not respond to ICMP? (ping?) from the Windows desktop?"
Yes, it does respond to ping.
"Are there any other devices that the computer can communicate with on the LAN?"
Yes, I can connect to webcams and access the internet. I can access the satellite RBS750 from the computer. I have not updated that.
"Are you using http or https in the web browser to reach the Orbi router?"
I'm using http.
For the smart plug, I've already done a reboot of the router using the smart plug. I set it to turn off and turn on 1 minute later. It worked fine. I can still access the plug from the app on my phone.
I've set my router to be 192.168.1.1 and have had no issues accessing it using that ip, until I updated. I did an ipconfig/all and it showed 192.168.1.1 as my gateway.
The browser comes back with this message when I try to connect to the router via http://192.168.1.1.
Hmmm… can't reach this page
192.168.1.1 refused to connect.
Has a factory reset and setup from scratch been performed since last FW update?
A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface