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Troubleshooting RBK852
I'm trying to set up my RBK850 but I am having issues. When running setup through the app, I get to the point where I am supposed to connect to the network via my phone, but I am unable to do so. Th...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
It's recommended to setup the system usnig a wired PC and web browser.
If you setup the system using the Orbi app, be sure that any MAC ADDRESS Randomizers are disabled on phones and pads:
Try syncing the RBS to the RBR while in the same room. Use the Add Satellite feature on the RBRs web page to add the RBS.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
I loaded v4.6.14.3 onto it manually (prior to that, I believe it was a v4.6.9.x version; neither fixed the issues).
Modem is Hitron CODA-45.
(Again, there seems to be no issues in the connection between the router and modem because I was able to access the internet fine via a wired connection from laptop to router).
I set up the system using a wired PC connection.
The distance between the router and satellite may have been too far when I initially tried setup; I will try again in the same room. However, this still does not explain why I cannot connect devices wirelessly to the router. There is clearly an active wireless signal that exists because I can see the Orbi on my list of available networks, so it's not broken in that sense. It just won't connect and I cannot figure out why.
What security mode are you using? WPA2 and AES is preferred. I know there is WPA3 and SAE however there are compatibility issues with this mode and devices that don't support it. Especially older devices. So use WPA2 and AES only for now.
Be sure to change the SSID name to something different. Custom SSID name is recommended. Two words with one space in between works. Make it something fun or intuitive.
Pass word should be 10 characters, an upper case character, numbers are recommended. Can add a special character as optional however lets keep it simple for now.
Might try a reset and setup from scratch with the RBR and RBS using a wired PC and web browser. Walk thru the setup wizard. A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-SystemAppreciate the reply. I will give these steps a shot when I get a chance and follow up with the results.