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Forum Discussion
Troubleshooting RBK852
I'm trying to set up my RBK850 but I am having issues. When running setup through the app, I get to the point where I am supposed to connect to the network via my phone, but I am unable to do so. Th...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
It's recommended to setup the system usnig a wired PC and web browser.
If you setup the system using the Orbi app, be sure that any MAC ADDRESS Randomizers are disabled on phones and pads:
Try syncing the RBS to the RBR while in the same room. Use the Add Satellite feature on the RBRs web page to add the RBS.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
I loaded v4.6.14.3 onto it manually (prior to that, I believe it was a v4.6.9.x version; neither fixed the issues).
Modem is Hitron CODA-45.
(Again, there seems to be no issues in the connection between the router and modem because I was able to access the internet fine via a wired connection from laptop to router).
I set up the system using a wired PC connection.
The distance between the router and satellite may have been too far when I initially tried setup; I will try again in the same room. However, this still does not explain why I cannot connect devices wirelessly to the router. There is clearly an active wireless signal that exists because I can see the Orbi on my list of available networks, so it's not broken in that sense. It just won't connect and I cannot figure out why.