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Forum Discussion
Trying get formal support for my Orbi but always the same error message.
Hi all. Trying log a case with Netgear for support but getting the following error all the time. Have tried different browsers and indeed two machines and the same error. I can log in, I can sele...
Hello moonwatcher64,
Welcome to the NETGEAR Community!
I understand that you have questions about your RBR850. What questions do you have regarding your RBR850?
Please PM me your ticket number so I can assist in getting the support you desire.
Best,
Kevin
Community Team
Hi Kevin, and many thanks for coming back to me.
All attempts to log my issue failed with the error screen shown in the post.
I tried again a short while ago and mistakendly logged a HW replacement request. But it did at least register.
Essentially I want to open a support case for my RBR853 which works but I think I have some FW issues, some identification issues and a need to link to a 2.4 G device that is failing just now despite strong signal and close proximity.
Happy to pay for premium support or use normal support.
Many thanks in advance
Hello moonwatcher64,
Thank you for that information. In the future please do not post case details on our forums.
To send a PM click on my username then on the next page select "Send this user a private message".
Please PM me the following information so that I can endorse you to our support team:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team