MY RBK852 IS USED IN AP MODE.(ISSUES STILL EXIST IN firmwarev3.2.10.11) 1. THE MOST IMPORTANT SECURITY ISSUE IS THAT SOMETIMS THE SATELLITE WIFI(SAME SSID NAME) IS IN OPEN MODE. I NOTICE THIS PROBLEM SINCE MY IPHONE WON'T CONNECT TO THE WIFI, I SEE MY WIFI SSID IN THE IPHONE WIFI LIST IS UNSECURED(OPEN WIFI NO WPA2) I TRY MANY WAYS TO SET UP MY ORBI IN AP MODE( FIRST NOT AP MODE, THE WIRESSLESS CONNECT TEH SATELLITE, THEN CHANGE TO AP MODE, WAIT FOR THE SATELLITE TO CONNECT ,THE PLUG THE CABLE TO MAKE THE ETHENET BACKHAUL EFFECTED) WHILTE THE WIFI IN THE SATELLITE IS OPEN SOMETIMES(ONLY FOR THE SATELLITE RBS850 NOT THE RBR850) 2.RBR850 magenta light(SHOW SEVERAL TIMES A DAY) BUT I DIDN'T SEE I LOSE INTERNET CONNECTION IN ANY TIME.I CHECKED THE LOG IN THE ROUTER. IT CONNECT TO THE NTP SERVER EVERY 12 HOURS. WHILE THE MAGENTA LIGHT CAN SHOW IN ANY TIME (DAY AND NIGHT)HERE IS THE LOG FOR ONE TYPICAL DAY:[Time synchronized with NTP server] Wednesday, Feb 12,2020 20:01:24[Internet connected] IP address: 192.168.1.100, Wednesday, Feb 12,2020 20:01:24[Time synchronized with NTP server] Wednesday, Feb 12,2020 08:01:25[Internet connected] IP address: 192.168.1.100, Wednesday, Feb 12,2020 08:01:25

Please don't use caps. No need to yell. Thank you. Have you done a full factory reset on the RBR and RBS and setup from scratch? I've had my 850 in AP mode for a few months and haven't seen any problems with the RBS syncing correctly.Is the RBS wireless or wirelessly connected to the RBR? Try the factory reset with the RBR and RBS. Walk thru the setup wizard for the RBR. Don't add the RBS during the wizard. Complete the wizard. After you have setup the RBR and you configure AP Mode for the RBR and get it working in AP mode, Hit the sync buttons on the RBR and RBS. Do this with the RBS in the same room as the RBR. Say 6 feet away from the RBR. The RBS should wirelessly sync properly. Move the RBS back to it's remote location and check to see if one of your wireless devices shows the SSID name and a secure or a locked pad lock icon or it should report the SSID is secured. If it doesn't then the RBS maybe faulty. This would be a RBS issue and not a security issue. We saw the magenta issue before however it was resolved in v10.1 FW and is still fixed in v10.11:https://community.netgear.com/t5/Orbi-AX/RBR850-magenta-light/td-p/1859612/jump-to/first-unread-message Try the factory reset and setup from scratch.

Hi,FURRYe38 . Thanks for your help. As you mention in other posts. First,I change my switch from cisco sg95d(with green saving feature) to netgear old gs switch（without green saving fature). Orbi in the ap mode: My configuration 1 is as follows: Ubnt ER4-Switch-RBR850(lan)Ubnt ER4-Switch-RBS850(lan) In this configuration,everything is fine except in the RBR850 Login page(shows no internet connection every few minutes, but indeed it has. )I try to ping some website constanly, when the magenta light show, it says in the page that no internet connection, while the ping is normal, no packet loss and lag. If I choose the configuration 2 as follows: Ubnt ER4-Switch-RBR850(WAN)Ubnt ER4-Switch-RBS850(lan)the magenta light disappear,but in the RBR850 devce lists, you can't see RBS850.(for the rbk50, this configuration works,but it tooks few minutes for the rbr50 to find rbs50 in the device list. And if you do via lan port(rbk 50 connect the internet via lan port, the rbk50 find rbs50 in seconds) I also have the rbk50 set. It works perfectly in configuration 1. And I tried to connect the RBS 850 directly wired to RBR 850(AP MODE), as long as the RBR850 connects to the Internet via Lan port, the magenta light shows(not constantly, some times every few minutes, some times every few hours) It won't happen in the rbk50(same configuration) So I think there is a bug in the firmware. As far as I know, in the ap mode, wan and lan port are the same(in some meaning), while for RBR850, if it connects to the internet via lan port instead of wan port, the magenta light shows(log in page, shows no internet connection, it is back to normal in seconds) I mean the magenta light show and disappear within one minute. Another no password for the 5g wifi issues, it appears in some resets.(I guess there is a bug in the firmware) The solution is probably that when you set up your RBK850, you have to do it in slow way(no rush in every step,wait one minute even it says ok in the page.(espically if you do ethernet backhaul or ap mode) Thank again.

By the way the orbi satellite open 5g wifi(unsecured) issue never happens in the rbk50 set.(which i used for two years, with many times firmware updates and reset）

What happens when you connect the RBS directly to the RBR:Ubnt ER4-Switch-RBR850(lan)<>RBS850(lan) or this configuration?Ubnt ER4-<>RBR850(lan)<Switch>RBS850(lan) Whats the model# of the old GS switch? What FW version is the Orbi using currently?

The old gs switch is gs 208The FW of orbi is V3.2.10.11_1.2.12. If I connect the RBS directly to the RBR:Ubnt ER4-Switch-RBR850(lan)<>RBS850(lan) The only issus is the magenta light will be up in any time. It could vanish in seconds or minutes. When you log in the orbi admin page, it say no internet(then after seconds turn to good) Ubnt ER4-<>RBR850(lan)<Switch>RBS850(lan) Samething to this one. As long as you connect RBR to internet via Lan port(AP mode), the magenta light in the RBR850(RBS850 is fine) will be up in any time. I tried to remove other devices in the lan port on RBR850,leave the wan port empty, nothing changed. I did reset RBR850 and RBS850 and made these configuration. BTW,the RBK50 is ok in this configuration. No "no internet" issue.Thank you!

TWO ISSUES FOR ORBI RBK852 | NETGEAR Communities

27 Replies

FURRYe38
Guru
Mar 11, 2020
Please don't use caps. No need to yell.
Thank you.

Have you done a full factory reset on the RBR and RBS and setup from scratch? I've had my 850 in AP mode for a few months and haven't seen any problems with the RBS syncing correctly.
Is the RBS wireless or wirelessly connected to the RBR?

Try the factory reset with the RBR and RBS. Walk thru the setup wizard for the RBR. Don't add the RBS during the wizard. Complete the wizard. After you have setup the RBR and you configure AP Mode for the RBR and get it working in AP mode, Hit the sync buttons on the RBR and RBS. Do this with the RBS in the same room as the RBR. Say 6 feet away from the RBR. The RBS should wirelessly sync properly. Move the RBS back to it's remote location and check to see if one of your wireless devices shows the SSID name and a secure or a locked pad lock icon or it should report the SSID is secured.

If it doesn't then the RBS maybe faulty. This would be a RBS issue and not a security issue.

We saw the magenta issue before however it was resolved in v10.1 FW and is still fixed in v10.11:
https://community.netgear.com/t5/Orbi-AX/RBR850-magenta-light/td-p/1859612/jump-to/first-unread-message

Try the factory reset and setup from scratch.
- fangruoyuan
  Guide
  Mar 12, 2020
  Hi,FURRYe38 . Thanks for your help. As you mention in other posts. First,I change my switch from cisco sg95d(with green saving feature) to netgear old gs switch（without green saving fature). Orbi in the ap mode:
  
  My configuration 1 is as follows:
  
  Ubnt ER4-Switch-RBR850(lan)
  Ubnt ER4-Switch-RBS850(lan)
  
  In this configuration,everything is fine except in the RBR850 Login page(shows no internet connection every few minutes, but indeed it has. )I try to ping some website constanly, when the magenta light show, it says in the page that no internet connection, while the ping is normal, no packet loss and lag. If I choose the configuration 2 as follows:
  
  Ubnt ER4-Switch-RBR850(WAN)
  Ubnt ER4-Switch-RBS850(lan)
  the magenta light disappear,but in the RBR850 devce lists, you can't see RBS850.(for the rbk50, this configuration works,but it tooks few minutes for the rbr50 to find rbs50 in the device list. And if you do via lan port(rbk 50 connect the internet via lan port, the rbk50 find rbs50 in seconds)
  
  I also have the rbk50 set. It works perfectly in configuration 1. And I tried to connect the RBS 850 directly wired to RBR 850(AP MODE), as long as the RBR850 connects to the Internet via Lan port, the magenta light shows(not constantly, some times every few minutes, some times every few hours) It won't happen in the rbk50(same configuration) So I think there is a bug in the firmware.
  
  As far as I know, in the ap mode, wan and lan port are the same(in some meaning), while for RBR850, if it connects to the internet via lan port instead of wan port, the magenta light shows(log in page, shows no internet connection, it is back to normal in seconds) I mean the magenta light show and disappear within one minute.
  
  Another no password for the 5g wifi issues, it appears in some resets.(I guess there is a bug in the firmware) The solution is probably that when you set up your RBK850, you have to do it in slow way(no rush in every step,wait one minute even it says ok in the page.(espically if you do ethernet backhaul or ap mode)
  
  Thank again.
  - fangruoyuan
    Guide
    Mar 12, 2020
    By the way the orbi satellite open 5g wifi(unsecured) issue never happens in the rbk50 set.(which i used for two years, with many times firmware updates and reset）

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TWO ISSUES FOR ORBI RBK852