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Forum Discussion
Solved
Unable to see Satellite AP
I have a recent RBR860 that replaced an aging Deco system. Since installing, the satellite has been rock solid in my home office that is detached from my house. This week however, it started constant...
Thank you both for your assistance. At the end of the day, I unplugged all internet equipment in the house for like 10 min the reconnected one at a time. I also relocated the furtherst AP about 15' closer and is now as close as possible without sitting outside the MIL suite. After doing this, everything seems to have stabilized again and has been solid without a single drop or latency for a few days now (beyond the neighborhood power outage thanks to lack of notification from power company lol)
I do have an issue when I walk between buildings that I have to reconnect to the AP in that building for some reason but it's easy to do. Not sure if this is a setting in the system or just how the Orbi is but as soon as I'm out of range of one, I have to reconnect to the other. Inconvenient and didn't do this with my old Deco system but it's easy to adjust for.
Unfortunately I cannot disable the ISP Wi-Fi as we also have TV from them and they hardcode their Wi-Fi to the cable box and that will kill my cable (completely stupid I know). I KNOW their Wi-Fi and mine likely collide but cannot do a thing about it until the new ISP being built out moves into my neighborhood in the next 12 months
How close is the ISP modem and security devices hub to the Orbi RBR? I presume at least 10 feet or more distance?
What channels is the ISP modem using for the TV? Far apart channels.
Seems like there maybe some noise going on here thats causing problems.
How close is the ISP modem and security devices hub to the Orbi RBR? I presume at least 10 feet or more distance?
- Security hub - ~10ft from the ISP modem/router
- Main Orbi - this is connected via ethernet and is physically about 20' away but the cabling would be likely 4x that far as it runs up a wall, through the attic and down to the location.
What channels is the ISP modem using for the TV? Far apart channels.
- No clue, I have zero access to the modem and the ISP is the worst to deal with
Vivint is going to come next week to reconfirm the configuration of their equipment. The tech I just spoke with indicated they don't use wireless channels so not sure I actually got someone that knew what they were doing as I've never seen wireless devices that just magically work without traversing a specific or random channel.
Might see if you can gain access to the ISP modem/router if that's possible. I would check there channels on there router to ensure there using far apart channels, 1 and 40 on there stuff and if you can change Orbi to 11 and 48.
Ya, you'll need to see what the security devices configuration is, and if there is anything on there side that involves 2.4 or 5Ghz. If they don't then hopefully you can rule out this device though seems odd that after it was installed, you began to see problems. Why turning this system OFF as a test should be tried.