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Forum Discussion
Upgrade Your Internet Experience With The Orbi WiFi 6 With Built-in DOCSIS 3.1 Cable Modem
The newest member of the Orbi WiFi 6 family has arrived and it’s packed with features that is designed to meet the growing demands of your home network. The brand new, all-in-one Orbi Mesh WiF...
Is this a modem and router all in One? What companies use this model? I bought a Netgear Nighthawk first time with Netgear, mostly use 2 other brands, thought I would give you a chance. Tech personal from Sparklight worked with me for two days, tried calling Netgear 3 times in 2 days because we could never get a full connection. Each time on waited for 30 minutes then the line cut off. It was brought back to the store. Sparkling is looking at taking that one off their approved list and I will never buy another product. If I can't get through to a customer service tech in an hour and half waiting, this was the 2nd most expensive router/modem you have on the market. Last year for Christmas bought 4 cable modem routers for 4 sons and family. Bought 2 netgear 2 motorol. 1- netgear never could get hooked up even after working with your team and second one stopped working at 14 months. Out of warranty. No replacement. Both Motorola still going strong and both very easy to set up. This was my third TIME WITH a Netgear product would NOT recommend Poor Customer Service even during pre-pandemic times. Even during these times, you said to be patient and registered netgear persons receive priority. 30 minutes 3 times is not priority, don't use the pandemic as an excuse, get MORE tech. People.
Netgear has the worst service I’ve ever seen or experienced. Horrendously expensive and want buyer to pay for assistance. Never again. Sorry for your loss!!
ABCHome wrote:
Netgear has the worst service I’ve ever seen or experienced. Horrendously expensive and want buyer to pay for assistance. Never again. Sorry for your loss!!You have a problem that needs fixing? You work for another brand?
Yes, I have a purchased 2 products in the past 2 years. The Model Number above will not accept ORBI RBK 852.will not allow in May/June. The product works however I cannot get the Anywhere Access as it indicates the "The NetGear device is already registered with another account. So those that throw insults of 1.) Do I work for a competitor 2.) I don't know what I'm doing. are jerks.
Now on to the problem. 1.) Netgear service. The money saving effort and individualized q/a is lacking. When someone spends a decent slug of money it seems service should go longer than 90 days. 2.) Updates the App have created instability at times where it requires a whole reinstall. 3.) In my case it would be nice to have a product design that would have told me up front not to register the product under the same email rather than allowing it to happen and then crossing it with my dad's in a different state that I set up 15 months ago. 4.) I'm looking for a specific path to correct the issue not have to dodge insults from Netgear Homers. Is it adviseable to reset it the ORBI device at my place and set up to a new email address and account with Netgear.
Again, if you don't have something constructive to add save your time. As a 2 product customer I'm pretty sure I've paid my dues to do and say as I please. My points of view are clear, pointed, and yet constructive. Nothing I've written with my unhappiness is not factual.
You'll need to contact NG support help and support for your products. Theres nothing we can do to help you out here.
If the RBK852 is new then please post in the correct forum for that NG product. SInce it's seems to be new, it's under warranty and thus NG support should be able to help you out with it.
You'll need to contact NG support help and support for your products. Theres nothing we can do to help you out here in the forums.
Good Luck.
