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Upgrade Your Internet Experience With The Orbi WiFi 6 With Built-in DOCSIS 3.1 Cable Modem
The newest member of the Orbi WiFi 6 family has arrived and it’s packed with features that is designed to meet the growing demands of your home network. The brand new, all-in-one Orbi Mesh WiF...
Netgear has the worst service I’ve ever seen or experienced. Horrendously expensive and want buyer to pay for assistance. Never again. Sorry for your loss!!
ABCHome wrote:
Netgear has the worst service I’ve ever seen or experienced. Horrendously expensive and want buyer to pay for assistance. Never again. Sorry for your loss!!
You have a problem that needs fixing? You work for another brand?
Yes, I have a purchased 2 products in the past 2 years. The Model Number above will not accept ORBI RBK 852.will not allow in May/June. The product works however I cannot get the Anywhere Access as it indicates the "The NetGear device is already registered with another account. So those that throw insults of 1.) Do I work for a competitor 2.) I don't know what I'm doing. are jerks.
Now on to the problem. 1.) Netgear service. The money saving effort and individualized q/a is lacking. When someone spends a decent slug of money it seems service should go longer than 90 days. 2.) Updates the App have created instability at times where it requires a whole reinstall. 3.) In my case it would be nice to have a product design that would have told me up front not to register the product under the same email rather than allowing it to happen and then crossing it with my dad's in a different state that I set up 15 months ago. 4.) I'm looking for a specific path to correct the issue not have to dodge insults from Netgear Homers. Is it adviseable to reset it the ORBI device at my place and set up to a new email address and account with Netgear.
Again, if you don't have something constructive to add save your time. As a 2 product customer I'm pretty sure I've paid my dues to do and say as I please. My points of view are clear, pointed, and yet constructive. Nothing I've written with my unhappiness is not factual.
You'll need to contact NG support help and support for your products. Theres nothing we can do to help you out here.
If the RBK852 is new then please post in the correct forum for that NG product. SInce it's seems to be new, it's under warranty and thus NG support should be able to help you out with it.
You'll need to contact NG support help and support for your products. Theres nothing we can do to help you out here in the forums.
Good Luck.
Thank you for your professional response.
Yes, it's relatively new and that's my dissatifaction with Netgear that I've voiced in my earlier note(s). It would certain be nice if they support lasted longer than 90 days before you have to move to a paid plan. The product works but the anywhere connection will not as a result of the multiple connections to one profile. It would have been nice if that was sign-posted clearly to not assign two products to one id at the time of signing up the second product.
Again, my thanks for your note. I was hoping someone could provide some insight as to what would be best next steps to correct and if wiping out the old profile and try to reinstall from scratch is best or would create other unforeseeen issues. Best.
