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Upgraded Orbi router - CenturyLink can no longer connect
Hello community. Having a little bit of trouble here. I had an RBR850 with two satellites connected via ethernet backhaul. Internet always worked like a charm for the past year. Then I recently purch...
It seems there is a bug with the Orbi 960 and 970 Series with CenturyLink PPOE. I switched my ISP to Quantum Fiber since CenturyLink is pushing it heavily in Seattle to switch. Now that I've switched to Quantum (which doesn't use PPOE) I have had no issues. Hopefully Netgear can resolve the bug for other CenturyLink PPOE users.
So ethernet connected to ports 1 and 2 you have problems and then plugging into ports 3 and 4 on the RBR you don't have problems and things are good?
That's correct. Anytime I connect to Ports 1 and 2, I do have a connection, but it's extremely slow. Speed test fails every time, always. Google.com takes about 1-2 minutes to load. Browsing websites with images is slow and images never load. They always show a broken image icon. When I mean slow I mean painfully slow. I wish I could tell you the speed, but the test fails every time.
Ports 3 and 4 have no issues. But this happened on the original RBR 960 and the replacement
Seems like if this is happening on two different 960s, something your connecting to ports 1 and 2 maybe causing problems?
What is the brand and model of the device and if this is a PC, what is the brand and model of the ethernet adapter?
And does this happen with only one device or happens with others?
It's the MacBook Pro I mentioned earlier. It does this on all devices though. No matter what I plug into Ports 1 and 2 it's the same. Plugging in a Orbi satellite, a PS5, Apple TV, Windows PC, same issue occurs. Even plugging these devices into the satellite that's plugged into ports 1 or 2, same issue.
I've tried everything I can think of but no luck
Has NG support responded to your feedback with this problem being seen across two RBRs?
So any updates or progress on this? 😉
It seems there is a bug with the Orbi 960 and 970 Series with CenturyLink PPOE. I switched my ISP to Quantum Fiber since CenturyLink is pushing it heavily in Seattle to switch. Now that I've switched to Quantum (which doesn't use PPOE) I have had no issues. Hopefully Netgear can resolve the bug for other CenturyLink PPOE users.
Great to hear. Thank you for letting us know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡