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Forum Discussion

christoepherr's avatar
christoepherr
Tutor
Jun 27, 2023
Solved

Upgraded Orbi router - CenturyLink can no longer connect

Hello community. Having a little bit of trouble here. I had an RBR850 with two satellites connected via ethernet backhaul. Internet always worked like a charm for the past year. Then I recently purch...
  • christoepherr's avatar
    christoepherr
    Jan 30, 2024

    It seems there is a bug with the Orbi 960 and 970 Series with CenturyLink PPOE. I switched my ISP to Quantum Fiber since CenturyLink is pushing it heavily in Seattle to switch. Now that I've switched to Quantum (which doesn't use PPOE) I have had no issues. Hopefully Netgear can resolve the bug for other CenturyLink PPOE users.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 27, 2024

So any updates or progress on this? 😉

christoepherr's avatar
christoepherr
Tutor
Jan 30, 2024

It seems there is a bug with the Orbi 960 and 970 Series with CenturyLink PPOE. I switched my ISP to Quantum Fiber since CenturyLink is pushing it heavily in Seattle to switch. Now that I've switched to Quantum (which doesn't use PPOE) I have had no issues. Hopefully Netgear can resolve the bug for other CenturyLink PPOE users.