NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Using RBR750 and RBR750 as APs, internet not reliable
Hello, I have a fiber modem with dhcp enabled, connected via ethernet to the Internet plug of an RBR750. On the RBR750, I connected an ethernet cable to a gigabit switch. I have a few of machi...
What mobile devices are connected to the system? Apple or Android?
What is the Mfr and model# of the Internet Service Providers modem/ONT and Host Router the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the Mfr and model# of the ethernet switch in the configuration?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Since the Optical Network Terminator (ONT) is providing DHCP, there should be a management interface that displays what devices are connected to the network. Does it show the RBR750 router and the RBS750 satellites?
The backhaul link is exactly that: a connection between the router and satellites which supports communication between devices connected to them. The default is a 5G WiFi link on channel 157 (North America) or 108 (Japan and the rest of the world) - see page 130 of the User Manual: https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf
Although tedious, a more methodical process for configuring the system is:
- Begin with all equipment at the ONT location.
- Connect the RBR750 router and verify that it connects to the Internet.
Configure the desired WiFi SSID/password. - Power up a satellite (no Ethernet cables) and verify that it syncs with the router and appears on the Attached Devices display as a satellite. If this does not happen, then something is very wrong.
- After confirming that the satellites connect over WiFi, connect one directly to one of the router LAN ports with an Ethernet cable. (no switch) It takes longer than one might expect, but eventually the Attached Devices display should show the backhaul connection as 'Wired'. If after 10-15 minutes the status has not changed, something is very wrong.
- It is at this point that most people would place the Orbi router into Access Point (AP) mode. The Orbi router will cease performing any "router functions" See
https://kb.netgear.com/000061277/Disabled-Features-on-the-Orbi-when-set-to-AP-Mode
(Personally, I believe the comment about Guest WiFi is that devices connected to the Guest WiFi many no longer be segregated from devices on the primary network. The article may be out of date.) - After switching the system to AP mode, it is time to verify that the switch and house wiring are correct.
When each satellite is relocated to the desired placement, connected to Ethernet, and powered up, it should go through the regular startup process (Blue Light, etc.) and should show on the router Attached Devices as 'Wired'.