NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Video call jitters / latency
My config Cable modem Router RBR750 / 4.6.14.3 2x Satellites, both RBS750 / 4.6.9.11 Cat5 backhaul WMM enabled for both bands CTS/RTS 64 for both bands Distance of iMac from satellite â 7m Co...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router and backhaul to RBS. CAT6 is recommended. CAT5 is not officially supporting of 1000Mpbs connection rates.
What is the size of your home? Sq Ft?
What channel configurations are currently set on the router?
Also the RBS FW should be at same FW version level as the RBR. You can manually update them:
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Thanks for your questions FURRYe38
The modem is a Ziggo (Netherlands) ConnectBox.
The backhaul is cat5e. I appreciate 6 would be preferable, but 5e is what we have. 100Mbps is good enough for our needs. The Waveform report gave me an A grade with a wired connection to a satellite with cat5e backhaul. The fact it dropped to a C grade when connecting wirelessly to the satellite indicates a wi-fi issue I think, but then let's face it you know just a teeny weeny bit more about these things than I do đ
We have four floors of 50sqm (540sqft) each. The RBR router is on the ground floor (let's call it 1 for clarity). There's one RBS satellite at the front of the house on floor 3, and the other at the back of the house on floor 4.
The channels settings are 11 (2.4) and 44 (5).
I have updated the RBS firmware to match the RBR. Thanks.
Finally, thanks for the heads up about Apple's randomising. We're mostly interested in our larger screens here: the Macbook and the iMac, but I will bear this in mind if, after fixing the big screens, we still have some trouble with the little ones.