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Forum Discussion
DDCCSS
Feb 18, 2025Tutor
was working when I setup last night.
Setup last night. Was working great. I can connect to the wireless, but the router won't connect to the internet. I've powercycled, but still won't connect to the internet. The router is glowing a so...
DDCCSS
Feb 18, 2025Tutor
it is connected to a netgear modem which is connected to xfinity. I don't have the name of the modem as I am currently at work.
plemans
Feb 18, 2025Guru - Experienced User
When you get the info, let us know.
1. what router do you have?
2. what modem is it connected to?
3. what firmware is on the router?
- DDCCSSFeb 18, 2025Tutor
router is rbr850
firmware v4.6.9.11_2.3.5
modem is netgear cm1100
Xfinity is my provider
I power cycled again and internet seems to be working intermittently.
- FURRYe38Feb 18, 2025Guru - Experienced User
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerMight update FW on the RBS first then RBR lastly. v4 is out of date. v7.2.6.21 is recommended:
- DDCCSSFeb 19, 2025Tutor
It appears my orbi router is not getting a DNS address from comcast. So it seems there is a communication problem from my modem to my router. I called xfnity...they told me to call netgear who told me to call xfinity.....
- FURRYe38Feb 23, 2025Guru - Experienced User