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Forum Discussion
We are unable to access the RBR750 via web browser or Orbi App
Having the same issue and nothing on the network has changed. We are unable to access the RBR750 via web browser or Orbi App which was working fine. It seems that the unit is functioning but there is...
Same result with HTTP, HTTPS and IOS app which were previously all working just fine. Have also rebooted ISP Router and Orbi RBR750 a few times without any change.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
You can try a factory reset on the RBR and setup from scratch with HTTP and 192.168.1.1 with the RBR disconnected from the ISP modem and see if the setup page comes up.
Be sure to clear out all browser caches.
Otherwise, NG is aware of this and if the system is just working for now, leave it and check back maybe sometime later this week.
Thank you for replying. Modem is Xfinity / Comcast in Bridge Mode which has been and is working properly. Not sure I am willing to do a factory reset as it may result in an even worse situation. Have to say that my "trust" in Netgear to provide quality product with service and support to match is not good at this moment (just sharing).
Understand, not much else we can help with here in the forums.
You can reach out to NG support:
https://my.netgear.com/support/contact.aspx
Good Luck.
Thank you - tried that too..