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Forum Discussion
We are unable to access the RBR750 via web browser or Orbi App
Having the same issue and nothing on the network has changed. We are unable to access the RBR750 via web browser or Orbi App which was working fine. It seems that the unit is functioning but there is...
Thank you for replying. Modem is Xfinity / Comcast in Bridge Mode which has been and is working properly. Not sure I am willing to do a factory reset as it may result in an even worse situation. Have to say that my "trust" in Netgear to provide quality product with service and support to match is not good at this moment (just sharing).
Understand, not much else we can help with here in the forums.
You can reach out to NG support:
https://my.netgear.com/support/contact.aspx
Good Luck.
Thank you - tried that too..
Same issue. Can't contact NG directly because my support is expired. Any other ideas? Really do not want to factory reset and reconfigure, and my backup of the config is from 2020 😞
Some users have already mentioned factory reset helped them gain access. Something to try.
NG IS aware of this. So try the reset for be patient for NG to come out with a fix. No idea when that will be.
bp88 wrote:
Same issue. Can't contact NG directly because my support is expired. Any other ideas? Really do not want to factory reset and reconfigure, and my backup of the config is from 2020 😞
Thanks. Seems like an issue with NG having pushed out a new firmware update, and its removal of remote access. I had it turned on, so it should not have been removed according to the release notes, but instead of keeping remote access, it turned into no access.
If anyone has done a factory reset, can you let us know if remote access stays available after the reset with the new firmware?
