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Solved
Websites Blocked
Hi. I have the Orbi RBR750 and all of a sudden, a month ago, some websites would not work. I noticed that it was only some e-commerce websites that did not work. I checked online and I found the f...
FIXED! I got my Internet provider to change the modem and then after a factory reset of the Orbi router, all of the websites are now accessible!!! Even though they denied that would fix the problem. Ha!
Thank you everyone for your help!
Hi! My answers are in bold:
What does "would not work" mean? Any error messages? My responses are in bold: These websites have messages and the sites do not load:
- qvc.com: "We're sorry, but QVC.com is currently unavailable."
- macys.com: "Access Denied - You don't have permission to access the requested URL on this server. Reference: 18.8d794668.1702386287.97fcc75."
- puritan.com: "We're sorry. There seems to be a problem with our website..."
- sephora.com: Site will not load.
Have you confirmed that this is the router rather than a browser? Yes. I have tried 3 different browsers, I have cleared the cookies, I have rebooted the router and the modem, and the same error messages come up on my iPad and on my smartphone.
Browsers are getting increasingly picky about security issues and will block sites that it deems untrustworthy.
Routers rarely exert that sort of control.
Have you tried a different browser?
What a puzzle. Notice the two affected devices may be Apple products. Is the "MAC randomizing" feature disabled on these devices?
Are Smart Parental Controls (SPC) or Bitdefender Armor enabled on this system?
Is this something that might show up in the router's logs?
How do I view the activity logs of my Nighthawk router? - NETGEAR Support
ISPs can also do strange things, but usually with email servers. I don't recall reports for commerce sites.
Still might be worth checking. ISPs do try to be "helpful" and to protect customers from nasties. Know anyone on the same ISP to compare notes with?
No, my desktop PC is a Dell and my smart phone is a Samsung, so it's not exclusive to the iPad.
Can someone please help me? I've done the factory reset, clear all browser data, rebooted mt Orbi, changed the password, and the sites are still blocked on all different devices, Windows and Apple. This is because of the Orbi router. I need help!
This is the message that pops up when I try to log onto BJ's Warehouse's website:
Access Denied
You don't have permission to access "http://www.bjs.com/" on this server.
Reference #18.2859c817.1702865908.df516754
Thanks for clarifying that it is not only Apple products.
Could you please humor me with a strange request....
Is there a link (probably in tiny type toward the bottom of the page) that offers "more information" or something like that. The reason I ask is there were reports some time ago about web pages getting redirected to the Orbi router and the router rejecting the connection. The error message gave the impression that the web site was rejecting connections when it was actually the router.
Reading through the messages, I do not see which firmware release is on this system. Current firmware for the 750 system is v7.2.6.21
https://kb.netgear.com/000065815/RBR750-RBS750-Firmware-Version-7-2-6-21
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Is Armor or Smart Parental controls enabled on the RBR?
